1. About CoreTV LLC

CORE is the trade name of CoreTV LLC, a Limited Liability Company organized and registered in the State of Florida, United States. References to "CORE," "we," "us," or "our" throughout these Terms refer to CoreTV LLC.

CoreTV LLC provides web design, web and mobile application development, custom software engineering, hosting infrastructure, domain administration, email, AI integration, maintenance and care plans, estimates, consulting, marketing, AI voice and chatbot services, and related digital services in locations and configurations where CORE accepts the applicable order.

These Terms form a binding agreement between you (the "Client," "Customer," or "User") and CoreTV LLC when you accept them through the designated account, checkout, signature, quote, order, or service-activation flow. A person accepting for an organization represents that the person has authority to bind it.

2. Services Offered

CORE offers a broad and growing catalog of digital services including, but not limited to: website design and development; web application development; mobile application development; custom software engineering; e-commerce solutions; UI/UX design; brand identity design; hosting infrastructure (managed compute, databases, and storage); domain registration, transfer, and management; professional email hosting and routing; AI model integration and tooling; AI voice agents and chatbot deployments; SEO strategy and optimization; paid advertising management; social media marketing; marketing campaign management; marketing SMS and email outreach; analytics and tracking setup; payment processing integration; client portal access; care plans and ongoing maintenance; project estimates and consulting; and other professional digital services introduced in the future.

The administrator-managed catalog and service pages describe available options, but they are not independent promises of scope. Only an accepted checkout, quote, order, statement of work, invoice, or written change order identifies the purchased deliverables, price, quantities, assumptions, exclusions, dependencies, timeline, and service level.

3. Eligibility & Account Registration

You must be at least 18 years of age and legally capable of entering into binding contracts to use CORE services. By using CORE services, you represent and warrant that you meet these requirements. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

You are responsible for protecting account credentials, limiting authorized users, and promptly reporting suspected unauthorized use. CORE may decline an order or restrict, suspend, or terminate an account for a reasonable security, legal, payment, capacity, fraud, abuse, sanctions, provider, or service-scope reason, subject to the controlling agreement and any notice or remedy required by law.

4. Billing Structure & Payment

All prices are listed in U.S. Dollars (USD) unless otherwise stated. Prices displayed in the CORE shop and on service pages reflect the current pricing at the time of listing and are subject to change in accordance with the Price Changes section below. Prices shown are exclusive of applicable taxes, which may be added at checkout depending on your jurisdiction.

Full payment-card numbers are collected and hosted by the configured PCI-compliant payment processor rather than stored in CORE's application database. CORE may retain permitted customer, payment-method reference, last-four, transaction, invoice, risk, and billing metadata. Completing an accepted purchase authorizes only the amounts and timing disclosed for that purchase.

For one-time purchases (e.g., website builds, custom development projects), payment terms are defined in your estimate or order confirmation, which may include deposits, milestone payments, or payment in full. For subscription and recurring services (hosting, care plans, email, domains, SEO retainers, AI retainers, ads management retainers), billing occurs on the schedule selected at checkout.

Taxes: CORE may use Stripe Tax or another configured tax service to calculate taxes based on the product, delivery location, account information, and current tax settings. CORE collects and remits a tax only where CORE determines it is required or elects to do so; the client remains responsible for taxes the law places directly on the client. A valid exemption document must be supplied before the affected charge when required. The checkout or invoice identifies any tax CORE collects.

Failure to pay an earned, undisputed amount after its due date and applicable notice or cure period may result in a proportionate pause or suspension of the affected paid service and, where appropriate, referral to collections. CORE will not knowingly use nonpayment remedies to defeat a non-waivable data, domain, dispute, or export right. A late fee may be charged only when disclosed by the order or invoice and may not exceed 1.5% per month or the lawful maximum, whichever is lower.

Available products, tiers, prices, usage allowances, and service levels are controlled by CORE's published catalog and administrative configuration. The accepted estimate, checkout record, order, or service agreement identifies the specific features, deliverables, limits, and recurring charges that apply to your purchase; general marketing descriptions do not expand that accepted scope.

5. Referral Program

CORE may operate a voluntary referral program. The credit or benefit shown in the then-current referral offer and recorded when a referral is submitted applies only after the referred party becomes a qualifying paying customer and the referral is approved. A marketing example or an expired offer does not create a different entitlement.

Administrator review required: Submitting a referral does not by itself earn a credit. CORE may deny or correct a referral that does not satisfy the published offer, was submitted after the required point, duplicates another referral, involves an excluded self-referral or common ownership, results from error, or appears fraudulent or abusive. CORE will not arbitrarily revoke a valid credit already earned and approved.

Program limits: Eligibility limits, credit values, account caps, qualifying purchases, and expiration rules are the values displayed in the current referral offer and preserved in the accepted referral record. Referral-program limits do not restrict a separate refund, contractual credit, or goodwill adjustment that CORE expressly approves.

Credit terms: Referral credits are account credits applied toward future CORE invoices. They carry no cash value, are non-transferable, non-exchangeable, and are not redeemable for cash except where required by law. A referral credit is issued only after the Referred Party's first qualifying paid invoice is collected and the referral is approved by an administrator.

Eligibility: To qualify, the Referred Party must be a new client who was not already an existing CORE customer or an active lead in CORE's system prior to the referral, and must identify the Referrer at or before the time they become a client. Self-referrals, referrals between accounts under common ownership or control, and referrals obtained through spam, misrepresentation, or unauthorized advertising are not eligible.

Changes & termination: CORE may prospectively modify, suspend, or end the referral program and may reject or revoke a credit obtained through fraud, duplication, self-referral, misrepresentation, or abuse. A change does not retroactively remove a valid credit already earned and approved except where the governing offer expressly permits it or applicable law requires it.

6. Billing Cycles & Subscription Terms

CORE offers recurring billing on the following cycles: Monthly, Quarterly (every 3 months), Bi-Annual (every 6 months), and Annual (every 12 months). Pricing discounts may apply for longer commitments as displayed in the CORE shop at the time of purchase.

A billing cycle follows the calendar cadence and anchor date shown at checkout or in the portal: monthly, every three months, every six months, or every twelve months. Because calendar months vary in length, those cycles are not promises of an exact number of days. The accepted checkout, order, or invoice controls the price, cadence, proration, discount, and next billing date.

Subscriptions automatically renew at the end of each billing period unless cancelled under the Cancellation Policy before the applicable deadline. The portal identifies the next renewal when available, and CORE provides any reminder required by the accepted order or applicable law. A renewed period is handled under the Refund Policy, the accepted order, and any non-waivable cancellation or refund right.

Payment methods & automatic charging: Recurring invoices are charged to the default payment method on file with the configured payment processor. By approving an order and adding a payment method, you authorize the disclosed one-time, recurring, renewal, tax, milestone, and metered or overage charges for that order. A stored credential does not authorize an undisclosed product, arbitrary balance, or unapproved material scope change. Available payment-method and upcoming-charge controls appear in the client portal or processor interface.

No payment method on file: If your account has no payment method on file, services may still be activated and their charges accrue to your account as a balance due, payable manually by each invoice's due date. CORE may require a payment method on file, or prepayment, before activating or continuing any service. Invoices left unpaid past their due date are subject to the late-payment, suspension, and collections terms in the Billing Structure & Payment section.

If a payment fails, CORE or its configured processor may retry under the retry schedule displayed for the invoice or account and may notify the account contact. If payment remains unpaid after the applicable due date, notice, and any stated grace period, CORE may proportionately suspend the affected service. Any reactivation fee must be disclosed by the order, invoice, or current billing terms before it is charged.

Current plan renewals: A subscription renews at the price and billing cycle accepted for that service, or at a replacement price or cadence that became effective only after the notice and affirmative-acceptance controls required by the Price Changes section. A published catalog change does not silently replace an account-specific rate or fixed-term order.

7. Price Changes — Automatic Application

CORE reserves the right to change pricing for any service at any time, within commercially reasonable bounds that reflect operational costs, market conditions, infrastructure vendor rate changes, third-party service cost changes, or other factors. Price changes for active recurring services are subject to the advance-notice rules below and are not applied silently.

For an active recurring service, an increase or billing-frequency change may take effect only on a billing period beginning strictly after at least thirty (30) days from the configured email provider's successful acceptance of the required notice for delivery to every current billing recipient. The platform retains recipient, content, provider-acceptance, and effective-cycle evidence and shows the scheduled amount and cycle in the portal. Email acceptance does not guarantee inbox placement. A change that the order, workflow, or applicable law makes consent-based requires affirmative acceptance; a general stored payment credential does not supply that consent.

A notice identifies the effective cycle, new price or cadence, cancellation method, and any approval requirement. If CORE applies a change without the required notice or acceptance, CORE will correct the affected charge and provide any refund or remedy required by the agreement or law. A client may cancel before the effective cycle without losing the completed notice period.

A price decrease may be applied without advance notice. A promotion may expire on the date and renewal schedule clearly disclosed before acceptance. If ending or changing a promotion would increase the recurring price beyond that accepted schedule, the advance-notice rules in these Terms apply.

8. Promotions & Sale Pricing

From time to time CORE runs limited-time promotions and sales on specific products, build tiers, care plans, add-ons, or across the whole catalog. Each promotion has its own eligibility, discount, and end date, shown on the applicable product listing and/or the promotional banner. Promotions cannot be combined with one another unless CORE expressly states otherwise.

New customers only, unless stated otherwise. Unless a promotion expressly says it also applies to existing customers, promotional pricing is available only to new customers placing a qualifying new order during the promotional window. Placing an order fixes the price for that order; future orders are priced at the then-current standard rates, whether or not a promotion is running at that time.

Existing subscriptions and projects are not affected. A promotion changes the price of new, qualifying orders only. It does not retroactively reduce — and CORE will not retroactively apply it to — the price of any subscription, care plan, project, or recurring service that was already active before the promotion. Those services continue to bill at their existing agreed rate. No credit, refund, or price match is owed on a prior or existing order because a later promotion offers a lower price.

When a sale ends. Promotional pricing applies only to qualifying orders placed during the stated window. A one-time promotion ends with that purchase. A recurring introductory price changes only according to the amount, duration, and renewal schedule disclosed before acceptance or, if the later amount was not already accepted, after the advance notice or approval required by the “Price Changes” and “Scheduled Billing Changes” sections.

CORE's discretion. CORE may start, modify, pause, extend, or end any promotion at any time, may set quantity, audience, term, or code limits, and may void or refuse any promotional code or order it reasonably believes to be fraudulent, duplicated, resold, manipulated, or applied in error. A typographical or pricing error does not obligate CORE to honor an incorrect price. Promotions have no cash value and are not transferable.

9. Account-Specific Special Rates & Introductory Pricing

CORE may offer a written, account-specific rate or time-limited promotion for a project, product, hosting plan, care plan, or other service. The agreement shown before acceptance identifies the amount, billing cadence, and effective dates. Care plans have no automatic year-two increase. Only an eligible hosting plan may carry a separately disclosed introductory amount and standard renewal amount; that hosting schedule begins as disclosed without a retroactive charge.

A special rate applies only to the product, service tier, capacity, scope, deliverables, billing cadence, and account identified in the accepted agreement. It is not transferable and cannot be combined with another promotion unless the written agreement expressly says otherwise.

A request to upgrade, downgrade, migrate, add capacity, change billing cadence, materially revise scope or deliverables, or otherwise change the service covered by a special rate may forfeit or replace that rate. Before charging a replacement amount, CORE will show the applicable price and obtain the client's acceptance or provide any advance notice required by the agreement or applicable law. A minor support request that does not change the contracted service does not by itself forfeit a special rate.

Account-specific rate agreements are recorded with the accepting account member, agreement version, timestamp, IP address, and browser information. The account member accepting represents that they are authorized to approve pricing and recurring charges for the client account.

10. Scheduled Billing Changes & Advance Notice

When CORE updates the cost or billing frequency of an active recurring service — whether due to a catalog price update or an account-specific adjustment — the change does not take effect immediately. It is scheduled to take effect on the first billing period that begins strictly after a thirty (30) day advance-notice period. A scheduled change is never applied to a billing period that begins within thirty (30) days of the notice; only a billing period that begins after the notice window is affected.

The configured email provider must successfully accept the required notice for delivery to every current billing recipient for the account, and CORE retains durable recipient, content, provider-acceptance, and effective-cycle evidence. The scheduled change — including its take-effect date and the new amount or cadence — is also displayed in advance in the client portal. Provider acceptance does not guarantee inbox placement. If the transmission or evidence gate is not satisfied, the change remains pending and may not be applied.

Auto-renewal remains active during a valid notice period. A notice-based change does not require a separate acceptance only when the accepted order, applicable workflow, and law permit notice as the change mechanism. A consent-based change requires affirmative acceptance. The client may cancel before the effective cycle under the Cancellation Policy.

11. Cancellation Policy

You may cancel any CORE subscription or recurring service through the client portal or by emailing help@coretv.co or legal@coretv.co. For a consumer service contract covered by Section 501.165, Florida Statutes, CORE permits cancellation in the same manner and by the same means used to accept the covered contract. Portal cancellation is effective when confirmed; send an assisted cancellation request early enough for identity verification and processing before the disclosed cancellation deadline.

For a recurring care plan, hosting, infrastructure, SEO, AI, advertising-management, or similar subscription, an authorized portal user may schedule cancellation for the end of the current paid period unless the accepted order states a different committed term. An assisted request sent by email is effective after CORE verifies authority and records the request. CORE may coordinate a separate off-boarding, export, domain, or credential handoff without extending renewal against a timely cancellation.

For annual and bi-annual subscriptions, cancellation terminates your service at the end of the current pre-paid period; no prorated refunds are issued for unused time within a paid period unless CORE is in material breach of these Terms or as required by applicable law. Cancellation of a monthly subscription takes effect at the end of the current monthly billing cycle.

Quarterly subscriptions remain active through the end of the current three-month paid period, and bi-annual subscriptions remain active through the end of the current six-month paid period. Cancellation prevents the next renewal; it does not unwind the current fixed-duration purchase or create a prorated refund for unused days, except where non-waivable law or a signed project agreement requires otherwise.

A prepaid monthly, quarterly, bi-annual, or annual product or service generally remains on the purchased configuration until the current billing cycle ends. Mid-cycle upgrades, downgrades, migrations, or substitutions are not guaranteed and may require a written change order, payment of the price difference, a new billing cycle, or waiting until renewal. CORE will disclose the available option and any charge before the client approves the change.

Performance outcomes such as rankings, lead volume, conversion, or model accuracy do not create a separate cancellation or refund right unless the accepted order expressly guarantees that outcome or applicable law requires a remedy.

A client may request cancellation of a one-time project, but remains responsible for completed work, committed third-party charges, non-cancellable reservations, and any earned deposit amount stated in the accepted order. CORE will stop avoidable future work after a verified request and provide an accounting consistent with the order, Refund Policy, and applicable law.

Cancellation does not erase earned, undisputed charges for completed work or consumed usage. CORE may withhold an unpaid deliverable tied to the affected order where the order and law permit, but will not withhold client-owned content, an eligible domain transfer, paid deliverables, or a required data export solely because an unrelated amount is disputed.

12. Refund Policy

Digital services, consumed usage, accepted deliverables, and completed work are generally non-refundable because they cannot be returned. Any refund or credit remains subject to the accepted order, the Refund Policy, verified delivery and usage records, and rights that applicable law does not permit the parties to waive.

For subscription services (hosting, care plans, email, SEO, AI, ads management, etc.), no refunds are issued for unused time within any billing period. If you cancel mid-period, your service continues until the end of the paid period; you are not charged for the next period. No prorated refunds are issued.

For a standalone digital product or template, an unused item may be eligible for review during the period stated at checkout. Access, download, license-key disclosure, customization, or use may make the item ineligible except where the controlling order or applicable law provides otherwise.

A project deposit secures scheduling and may fund discovery, planning, procurement, or other initial work. Its refundable and earned portions are determined by the accepted order, work performed, committed costs, and applicable law; a deposit is not automatically forfeited merely because it is labeled a deposit.

Refund and correction cases include: (a) correcting a verified duplicate, unauthorized, or inaccurate charge; (b) the remedy stated for a verified failure to deliver an agreed service after any reasonable cure period; and (c) any refund or credit required by the controlling order or applicable law. To request review, email legal@coretv.co with the order or invoice, the specific issue, and available supporting information.

Billing disputes: Contact help@coretv.co promptly so CORE can investigate and correct a duplicate, unauthorized, or inaccurate charge. CORE may contest a chargeback on a validly billed amount and may suspend the disputed service when reasonably necessary, but nothing in these Terms limits a cardholder or consumer right that applicable law does not permit the parties to waive.

Refund support contact: legal@coretv.co | help@coretv.co | or via the contact form at coretv.co/contact.

13. Shop & E-Commerce Policies

The CORE shop offers a range of digital products, service subscriptions, and project engagements. All shop purchases are governed by these Terms. By completing a checkout, you confirm that you have read and agree to these Terms and any additional product-specific terms displayed at checkout.

For a productized purchase, the accepted checkout controls that purchase's disclosed item price, quantity, cadence, discount, tax treatment, usage terms, and renewal schedule. An estimate or cart still marked as a preview is not a final charge. CORE may correct a clear pricing or coupon error before fulfillment and will offer cancellation and refund of any affected collected amount rather than silently substituting a higher price.

Please contact CORE promptly about a duplicate, unauthorized, or inaccurate charge so it can be investigated. CORE may contest a chargeback on a validly billed amount and may protect the affected service or account while a dispute is pending, but nothing in these Terms restricts a chargeback, error-resolution process, or consumer remedy that applicable law does not permit the parties to waive.

14. Deliverables & Project Work

All project-based work (websites, applications, custom development) is scoped in a written estimate that you must approve before work commences. CORE will not begin billable work without a signed estimate or accepted order. The estimate defines the scope, deliverables, timeline, pricing, and revision rounds included.

Ownership, licensing, source handoff, reusable CORE materials, third-party components, and client-supplied materials are allocated by the accepted order and the Website Ownership section. Payment alone does not expand or reduce the written rights allocation.

Included revisions are defined by the accepted estimate or plan. Work beyond that allowance or outside the accepted scope requires a disclosed rate or written change order and the required approval before it is billed.

CORE selects a reasonably current technology stack and configured providers appropriate to the accepted scope. A framework, version, hosting target, portability requirement, source-code handoff, or third-party dependency is guaranteed only when identified in the accepted estimate, order, or statement of work.

15. Client Dashboard — Terms of Use

The CORE Client Dashboard (accessible at your assigned portal URL or at coretv.co/portal) is a web-based platform that provides Clients with access to project status, invoices, service subscriptions, support tickets, analytics, file deliverables, and communication tools related to their CORE services.

Access to the Client Dashboard is conditioned upon: (a) an active CORE subscription or project engagement; (b) acceptance of these Terms; and (c) compliance with the Acceptable Use Policy. Your dashboard login credentials are personal to you and may not be shared with third parties except as authorized by CORE for team accounts.

Dashboard features depend on the active service, role, assignment, and account permissions. CORE may improve or replace interface features, but will not silently remove a material contracted capability during an active paid term. If a material change affects the purchased service, CORE will provide the notice, alternative, credit, or other remedy required by the controlling order or applicable law.

Dashboard data is processed under the Privacy Policy and, where applicable, the Data Processing Addendum. The client is responsible for the legality and accuracy of content and instructions it supplies; CORE remains responsible for its own processing, access controls, tenant boundaries, and contracted platform duties.

The dashboard may display data from a configured analytics, CRM, advertising, communications, or other integration. CORE is responsible for its integration logic and reasonable presentation of received data but does not control an independent provider's source data or availability. Analytics and AI-derived signals are informational and should not be the sole basis for a material decision.

CORE may proportionately restrict dashboard access for a verified security threat, material AUP breach, unpaid affected service after required notice, or the end of the applicable account relationship. Where safe and legally required, CORE provides notice, a correction path, and an available export or handoff. Emergency restriction may precede notice when delay would create unreasonable risk.

16. Marketing Campaigns — SMS, Email & Digital Advertising

CORE provides marketing campaign services including SMS text messaging, email marketing, paid digital advertising (search, social, display), SEO, and other outbound and inbound marketing strategies. If you engage CORE for any marketing campaign service, the following terms apply in addition to the general Terms above.

SMS and calling: A client that supplies recipients or campaign instructions represents that it has the consent or other lawful basis, notice, registration, caller-identification information, quiet-hour controls, and opt-out records required by the Telephone Consumer Protection Act, state calling and recording laws, carrier rules, and other applicable requirements. CORE supplies platform safeguards and may reject, throttle, or suspend a campaign that appears non-compliant. Each party remains responsible for the duties the law assigns directly to it.

You further represent that all SMS campaigns conducted through CORE comply with the configured carrier and messaging-provider requirements, applicable industry rules, and the Acceptable Use Policy. Campaigns that include prohibited content, lack required registration or consent, or evade suppression controls may be blocked and may result in proportionate suspension.

Registered messaging: A toll-free, A2P/10DLC, branded-calling, caller-ID, SHAKEN/STIR, or similar communications feature remains subject to the configured provider, carrier, registry, verification, identity, content, and use-case requirements. CORE may assist with a registration but cannot guarantee approval, routing, deliverability, or a carrier decision.

Email marketing: CORE's email tools are designed to support applicable anti-spam requirements, including accurate sender and subject information, a valid postal address where required, a working unsubscribe method for commercial messages, and suppression of opted-out recipients. The client must supply a lawful audience and honor opt-outs within the period applicable to the message and jurisdiction. Consent is required where the governing law requires it; the absence of a universal opt-in rule does not authorize deceptive, harvested, purchased, or otherwise unlawful lists.

By supplying an authorized contact list for a scoped campaign, you grant CORE a limited license to process it to validate and execute the campaign, secure and meter the service, manage bounces, complaints, consent and suppression, provide reporting, resolve disputes, and keep records required by law. CORE will not use the list for an unrelated independent campaign or sale.

Marketing campaign performance metrics (open rates, click rates, conversion rates, ranking positions) are provided for informational purposes only. CORE does not guarantee specific campaign outcomes, lead volumes, revenue results, or search engine rankings. Past performance does not guarantee future results.

Advertising accounts: The accepted order identifies whether a campaign uses a client-owned or CORE-managed account and allocates account access, media spend, taxes, platform fees, markup, budgets, payment method, reporting, and management fees. Media spend may be billed directly by a platform or through CORE only as disclosed; no general clause overrides that allocation.

Marketing audience responsibility: By supplying contact data, content, or campaign instructions, you represent that you have the authority and lawful basis needed for that use and that the information supplied to CORE is accurate. Any indemnity for a non-compliant list or instruction is limited to covered third-party claims caused by your breach and follows the notice, defense, causation, and settlement safeguards in the Indemnification section.

17. Business Discovery & Lead Intelligence

CORE's staff-only business-discovery tools are research aids that display facts from Google Maps/Places and other lawful public business sources. Results are informational and may be incomplete, stale, duplicated, or incorrect. Staff must inspect the stated provider or source, review provenance and verification timestamps where available, and verify material facts against a current public business channel before relying on a record.

Source facts, including a Google Place ID, source URL or provider, and observation or verification time, must remain distinguishable from CORE's internal notes, scoring, or analysis. Staff may not use these tools to guess or infer a person's private email address or phone number, obtain restricted data, remove required source attribution, bulk-harvest Google content, or create or augment a directory, listings product, or advertising product from Google Maps content.

The finder does not itself place calls or send texts or emails. A later outreach decision requires human authorization and must comply with applicable do-not-call, consent, telemarketing, email, privacy, and consumer-protection laws. The finder blocks import of records matched to an active global do-not-call or suppression entry, and staff may not contact a suppressed business or person through another CORE workflow.

Use of Google-derived results is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Rich Google business details are retrieved and displayed only during a live, attributed interaction and are never durably stored by CORE. CORE may retain the exempt Google Place ID and its own review, suppression, provenance, and CRM-link state. Any CRM shell created after live review contains no Google name, address, phone, website, coordinates, rating, or business-status fields and must be independently enriched.

18. Domain Services & Ownership

CORE may arrange domain registration, transfer, renewal, brokerage, DNS, and management through the registrar, registry, marketplace, escrow service, or provider configured for the order. CORE may act as a reseller, technical or administrative contact, or authorized manager; CORE does not become the registry or accredited registrar merely by coordinating the service. Registrant rights follow the confirmed registration record, applicable provider rules, accepted order, and third-party rights.

Domain registrations run for the term confirmed by the registry or registrar and renew only under the accepted order and provider rules. The portal or notice identifies available renewal controls and charges. CORE is not responsible for a client cancellation, failed authorized payment, registry restriction, dispute, or client-controlled change, but remains responsible for the renewal, notice, and management duties it expressly accepts.

An authorized registrant may request an eligible transfer or management handoff. CORE will use reasonable efforts to begin the available provider process after identity, authority, security, payment, registry-lock, and order conditions are satisfied. The portal or support record will show status; no fixed completion date is promised because registries, registrars, marketplaces, escrow, disputes, and transfer locks can control timing. Any fee must be disclosed by the order or provider.

A search result or cart does not reserve a domain, and CORE cannot guarantee availability or registry approval before confirmation. CORE remains responsible for correctly submitting an accepted, paid registration request with reasonable care and for correcting a CORE-controlled processing error under the order and Refund Policy.

For domains shown as available, purchase is not final until payment is accepted and the configured registry or registrar confirms registration. Registry rules, premium pricing, reserved names, restricted TLD requirements, or availability checks may change before confirmation.

For domains that are already registered, CORE may offer a domain broker service. The broker fee covers intake, owner research, outreach, negotiation support, and administrative handling. It does not guarantee that the owner will respond, agree to sell, accept a specific price, or complete a transfer. Unless expressly stated in writing, the domain purchase price, escrow costs, registry fees, transfer fees, and CORE's success commission are separate from the upfront broker fee.

CORE may decline, pause, or cancel any domain purchase or broker request that appears unlawful, abusive, infringing, deceptive, cybersquatting-related, or likely to violate registry, registrar, ICANN, marketplace, or third-party rights policies.

19. Website Ownership & Buyout

Rights the Client already owns in supplied domains, trademarks, content, and brand assets remain with the Client, subject to third-party and registry rights. Ownership of newly created design, copy, code, compiled output, and other deliverables is determined by the accepted quote, order, statement of work, or buyout—not by a general marketing description.

Unless the controlling order expressly transfers them, CORE retains its pre-existing and reusable code, components, templates, tools, methods, know-how, design systems, and platform services. The Client receives the license stated in the order for those materials as incorporated into the delivered project. Third-party components remain subject to their own licenses.

A source-code or ownership buyout is available only where a separate written scope identifies the transferred repository or files, exclusions, third-party components, price, payment condition, handoff method, support, and any continuing license. A transfer does not include another client's materials, CORE secrets, or third-party rights CORE cannot transfer.

Any ongoing access to the CORE platform, admin dashboard, or client portal remains subject to these Terms and active subscription status regardless of whether a code buyout has been completed.

20. Service Tiers, Products & Feature Entitlements

CORE offers project work, recurring services, usage-based communications and AI, hosting and infrastructure, domains and DNS management, care plans, marketing, email, custom software, and related add-ons. The live admin-controlled catalog supplies current public pricing and options; it is not itself a promise that every listed feature is included in every order.

The accepted estimate, cart or checkout summary, proposal, order, statement of work, and invoice identify the purchased tier, quantities, included usage, revision allowance, assumptions, exclusions, third-party charges, renewal amount, and any service-specific SLA. Those accepted records control over a stale marketing description. A feature, integration, or provider shown as optional is included only when it appears in the accepted order.

Usage-based services may have metered units, carrier or provider charges, registration fees, quotas, and overages. CORE will disclose the applicable unit or allowance in the catalog or order. If usage approaches or exceeds an allowance, CORE may notify the account, recommend an upgrade, apply a disclosed overage, or protect service stability in accordance with the order; CORE does not silently convert a service to a materially different paid tier.

Changing a purchased tier, cadence, quantity, provider, scope, or integration requires the applicable request, approval, notice, or change-order workflow. No marketing page by itself changes an active order.

21. Third-Party Service Providers & Technology Disclosures

CORE uses third parties for functions such as payment processing, hosting and database services, DNS and domains, email, voice and messaging, AI and transcription, error monitoring, analytics, source control, and client-selected integrations. The providers actually used depend on the feature, project configuration, and accepted order; an example or historical provider is not a promise that it processes every account.

Third-party services remain subject to their availability, geographic coverage, acceptable-use rules, registration and verification decisions, rate limits, marketplace or app-store review, and their own terms. CORE is responsible for its own contractual duties but cannot guarantee a provider decision or prevent every third-party outage.

CORE may replace a provider with a reasonably comparable provider for security, availability, compliance, cost, or product reasons, subject to the accepted order and data-processing obligations. A client-requested integration is enabled only when authorized and may require the client to maintain its own account, license, consent, or payment relationship.

22. Platform-Specific Terms & Third-Party Ad Networks

When an order uses an advertising, analytics, domain, registry, marketplace, app-store, CRM, communications, or other external platform, the client authorizes the access and configuration described in the order and must follow that platform's current rules. CORE will not knowingly configure an unlawful campaign, fabricated review, prohibited content, deceptive targeting, or unauthorized tracking.

Ownership, billing responsibility, data access, management permissions, media spend, markup, transfer rights, and off-boarding for an external account are determined by the accepted order and the platform's rules. Unless an order expressly says otherwise, a client remains responsible for the accuracy and legality of its content, audience data, claims, products, and instructions.

Analytics, pixels, custom audiences, conversion APIs, and remarketing are enabled only when included in scope and must be supported by the required privacy disclosures and consent controls. Platform approval, delivery, reach, ranking, account status, domain availability, seller cooperation, transfer completion, and advertising or domain outcomes are outside CORE's unilateral control and are not guaranteed.

23. Intellectual Property

The CORE name, logo, website design, branding, and all original content published on the CORE website are the intellectual property of CoreTV LLC. Unauthorized reproduction, distribution, or commercial use is prohibited.

Client-supplied content remains subject to the Client's and third parties' rights. The Client grants CORE a non-exclusive license to use it only to deliver, secure, support, meter, document, and lawfully administer the agreed services, including required suppression, billing, audit, and legal records. A materially different use requires another lawful basis and any notice or permission required by law.

CORE may display client work in a portfolio or case study only when the accepted order or an authorized client permits publication and after respecting confidentiality, trademark, privacy, launch-embargo, and third-party restrictions. A client may request removal of a future public display.

24. Data, Privacy & Account Data

CORE collects and processes personal data as described in our Privacy Policy, which is incorporated here by reference as a notice of our practices. Where consent is the required legal basis, CORE requests a separate affirmative choice; use of the services alone is not treated as consent when applicable law requires more.

You may request access to, correction of, or deletion of your personal data by emailing legal@coretv.co. CORE responds within the period required by the law that applies to the verified request. Billing, acceptance, suppression, security, and transaction records may be retained beyond deletion requests when permitted or required for tax, accounting, fraud prevention, legal claims, or another purpose described in our Privacy Policy.

Upon account termination, CORE applies the category-specific retention, export, deletion, de-identification, backup, legal-hold, and suppression rules described in the Privacy Policy. Request an export before termination when possible; CORE does not promise that every category remains exportable for a single fixed period.

25. Disclaimer of Warranties

Except for an express warranty or service level in a signed order and to the maximum extent permitted by law, CORE services are provided "AS IS" and "AS AVAILABLE" without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No disclaimer limits a warranty or remedy that applicable law does not permit the parties to waive.

CORE does not guarantee specific results from the use of its services including, without limitation, search engine rankings, revenue outcomes, conversion rates, lead volumes, advertising performance, AI output accuracy, or business performance. Results vary based on factors outside of CORE's control.

26. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORETV LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF CORE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CORETV LLC'S TOTAL CUMULATIVE LIABILITY TO YOU FOR CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY YOU TO CORETV LLC FOR THE AFFECTED SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100), EXCEPT TO THE EXTENT A DIFFERENT LIMIT OR REMEDY IS REQUIRED BY NONWAIVABLE LAW OR EXPRESSLY STATED IN A SIGNED ORDER.

These exclusions and limits do not apply to liability that cannot lawfully be limited and do not excuse a party's fraud, willful misconduct, or gross negligence. Confidentiality, data-protection, security, indemnity, and payment obligations are governed by their specific terms and any nonwaivable remedies. Risks attributable to a third-party provider, carrier filtering, an AI output, an advertising or search platform, a failed payment, or force majeure are allocated only to the extent the event was outside CORE's reasonable control and caused the claimed loss.

27. Data Breach, Security & Third-Party Infrastructure

CORE uses independent infrastructure, hosting, database, communications, payment, and security providers to deliver portions of the services. Those providers control their own systems, but using them does not eliminate CORE's responsibility for the obligations CORE accepts in these Terms, an order, the Privacy Policy, or a Data Processing Addendum.

No Internet-connected service can guarantee perfect security. CORE maintains safeguards appropriate to the service and responds to a confirmed security incident affecting information under its responsibility in accordance with applicable law and the controlling agreement, including any legally required notice. Clients must protect credentials, promptly report suspected compromise, and follow security instructions for client-controlled systems.

Responsibility for an incident is allocated according to the cause, each party's acts or omissions, the accepted service scope, applicable law, and any signed Data Processing Addendum. A provider-caused incident is not automatically attributed to CORE, but it also does not categorically excuse CORE's own negligence, breach, or nonwaivable duty.

Where reasonably possible, CORE will provide relevant provider and incident information needed for a client to understand an event or pursue an available provider remedy, subject to security, confidentiality, legal-hold, and investigative restrictions.

28. Indemnification

To the extent permitted by law, you will defend and indemnify CoreTV LLC and its officers, directors, employees, and agents against a third-party claim to the extent caused by: (a) your material breach of these Terms; (b) unlawful, infringing, or unauthorized content, instructions, products, or contact lists you supply; (c) your violation of a third party's rights; or (d) your unlawful marketing or communications activity. CORE must provide prompt notice, allow you reasonable control of the defense and settlement, and reasonably cooperate. You may not settle a claim in a way that admits fault by or imposes an obligation on CORE without CORE's written consent, and no indemnity applies to the extent the claim was caused by CORE.

29. Dispute Resolution & Support Contact

If you have a billing dispute, service complaint, or other concern, CORE asks that you first contact one of the following support channels so the issue can be investigated:

Support email: help@coretv.co | Legal/billing email: legal@coretv.co | Contact form: coretv.co/contact | Response time: CORE aims to acknowledge support inquiries within the applicable support target. An acknowledgement or target is not a guaranteed resolution time.

The parties will use good-faith efforts to resolve a written dispute informally during a thirty (30) day discussion period when doing so does not prejudice an urgent claim or non-waivable right. This process does not prohibit a lawful card dispute, regulatory complaint, small-claims filing, request for temporary relief, or action needed to preserve a limitations period.

Except for an eligible small-claims matter, a claim for emergency or injunctive relief, or a claim that applicable law does not permit the parties to arbitrate, a dispute arising from an accepted CORE order or these Terms will be resolved by individual binding arbitration administered by the American Arbitration Association under the rules applicable to the transaction. The parties may participate remotely unless the arbitrator requires otherwise, and each retains any substantive remedy that cannot lawfully be waived.

To the extent permitted by applicable law, covered arbitration proceeds only on an individual basis and not as a class or representative action. If that limitation is unenforceable for a particular claim or remedy, the affected portion will proceed in a court with jurisdiction and the remainder of the agreement will be enforced to the fullest lawful extent.

30. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. Any disputes not subject to arbitration shall be brought exclusively in the state or federal courts located in the State of Florida.

31. Confidentiality

Each party may receive non-public business, technical, security, pricing, customer, project, or product information that a reasonable person would understand to be confidential. The receiving party will use that information only to perform or receive the services, protect it with reasonable care, and disclose it only to people and providers who need it for that purpose and are subject to appropriate confidentiality duties.

Confidential information does not include information the receiving party can document was already lawfully known without restriction, becomes public without breach, is received lawfully from another source without a duty, or is independently developed without use of the confidential information. A required legal disclosure is permitted after advance notice where lawful and reasonably practicable. The accepted order or a separate nondisclosure agreement controls if it provides stronger project-specific protection.

32. Electronic Records, Signatures & Notices

The parties may use electronic signatures, checked acceptance boxes, authenticated portal actions, checkout confirmations, and other electronic records for transactions and notices. An electronic action has effect only when the interface identifies the document or action, the acting person is authenticated or otherwise reasonably attributable, and the required record is retained. CORE does not treat a hidden control, preselected optional consent, or AI-generated action as the user's signature or legal acceptance.

Service, billing, security, project, and legal notices may be delivered to the current account contact by the method stated in the accepted order or applicable policy, including email and the portal. A notice that must satisfy a delivery, timing, or affirmative-consent requirement is effective only when that requirement is met. Account owners must keep contact information current. A person may request a reasonably available non-electronic copy or assistance where applicable law requires it.

33. Events Outside Reasonable Control

Neither party is liable for delay caused by an event outside its reasonable control, such as a natural disaster, widespread utility or internet failure, war, civil disorder, government action, labor disruption, or provider-wide outage, to the extent the event actually prevents performance. The affected party must use reasonable efforts to mitigate the impact and resume performance. Payment already due, confidentiality, data protection, security response, and obligations that can still reasonably be performed are not excused merely because another obligation is delayed.

34. Assignment, Relationship & Third Parties

Neither party may assign a project-specific agreement in a way that materially reduces the other party's rights without any consent the agreement or law requires. CORE may assign the agreement in connection with a merger, reorganization, financing, or sale of substantially all relevant assets if the successor assumes the applicable obligations. The parties are independent contractors; these Terms do not create a partnership, employment, franchise, fiduciary, or agency relationship.

Except where an accepted order expressly identifies a beneficiary or applicable law provides otherwise, no third party may enforce these Terms. CORE may use employees, contractors, and subprocessors to perform the services while remaining responsible for the duties the agreement assigns directly to CORE.

35. Modifications to Terms

CORE may update these Terms prospectively. The published version, effective date, change summary, and whether fresh acceptance is required are recorded in the legal-document system. CORE provides the notice or affirmative acceptance required by the controlling agreement and applicable law; a material change does not silently rewrite a fixed signed order during its active term.

When the law permits acceptance through continued use, the notice identifies that consequence and the effective date. When affirmative acceptance is required, the portal presents the new version before the affected use continues. Continued use is not treated as consent where the law requires a separate affirmative choice. If you reject a material prospective change, available cancellation or transition rights follow the existing agreement and applicable law.

36. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or void in any respect, that provision shall be deemed severed from these Terms and shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect as if the severed provision had never been included.

In such event, the parties agree to replace the invalid or unenforceable provision with a valid, enforceable provision that most closely approximates the intent and economic effect of the original provision to the greatest extent permitted by applicable law. The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction.

No failure or delay by CORE in exercising any right, power, or remedy under these Terms shall operate as a waiver of such right, power, or remedy. A waiver by CORE of any particular breach or default shall not constitute a waiver of any subsequent breach or default of the same or any other kind.

37. Entire Agreement

The accepted Terms, Service Agreement, Refund Policy, Acceptable Use Policy, applicable SLA, AI Disclaimer, any incorporated Data Processing Addendum, and accepted checkout, estimate, quote, order, statement of work, or change order form the agreement for their stated subject matter. The Privacy Policy, Cookie Policy, and Accessibility Statement are notices unless expressly incorporated as a contractual obligation.

A signed or affirmatively accepted project-specific document controls over a general term only to the extent it expressly addresses the conflict. Otherwise the documents are read together. No stale marketing copy, AI output, chat, or oral statement modifies the agreement without the designated authorization.

38. AI Systems, Hallucination & Financial Liability

AI systems—including voice agents, receptionists, chat, summaries, classifiers, content tools, and automated recommendations—produce probabilistic output that can be incomplete, outdated, biased, or wrong even when it sounds confident. The client must not treat an AI output as verified fact, regulated advice, an emergency response, or an authorized commercial commitment.

An AI draft or statement does not change an accepted price, scope, deadline, refund, cancellation, approval, or other material term. Only the designated approval flow or written confirmation from an authorized person can create such a commitment. CORE applies the configured safeguards and human-review boundaries described in the AI Disclaimer, but no safeguard eliminates every model or source error.

Each party is responsible for the harm caused by its own breach, negligence, unlawful instructions, unauthorized data, or failure to perform a duty allocated to it by the accepted order and applicable law. The client must review client-facing knowledge, pricing, consent language, escalation contacts, and regulated statements supplied for its AI workflow. CORE remains responsible for the duties it expressly accepts and does not disclaim liability that applicable law makes non-waivable.

39. Accessibility (ADA / WCAG)

For CORE-controlled public and application experiences, CORE uses WCAG 2.2 Level AA as a design and testing target where reasonably applicable and provides the feedback and accommodation process in the Accessibility Statement. This is an ongoing practice, not a blanket certification that every page, browser, assistive technology, or third-party component is defect-free.

For a client deliverable, the accepted scope identifies any accessibility audit, conformance target, remediation, captioning, document work, or continuing monitoring included. CORE is responsible for performing that agreed work with reasonable professional care. The client is responsible for the accessibility impact of client-supplied content, instructions, later edits, and third-party tools it selects or changes.

A party seeking contractual indemnity for an accessibility claim must show that the claim resulted from the other party's breach of its allocated duties, unlawful content or instructions, or unauthorized modification. Nothing in this section excuses either party from a legal obligation or remedy that cannot be waived.

40. White-Labeling & Reseller Relationships

When a client white-labels, resells, or provides a CORE-powered service to its own end users, the client controls its end-user offer, pricing, promises, support, notices, and lawful instructions unless a signed order assigns a responsibility to CORE. An end user is not a third-party beneficiary of these Terms merely because the client uses a CORE-powered component.

CORE remains responsible for duties that apply directly to CORE, including the processor, security, and service obligations it accepts. The client remains responsible for its own contract and representations to end users and may not promise that CORE will provide a warranty, refund, service level, regulated outcome, or support obligation beyond the accepted order.

To the extent permitted by law, each party will defend and indemnify the other against a third-party claim to the extent caused by the indemnifying party's breach, unlawful content or instructions, infringement, fraud, or willful misconduct, subject to prompt notice, control of the defense, reasonable cooperation, and the controlling agreement.

41. Scraping, Reverse Engineering & Model Training

You may not use an automated tool, bot, crawler, script, or similar means to bypass access controls; harvest personal or confidential data; overload the service; copy protected code or assets; or access a portal, API, or client deliverable outside the permission granted to you. This restriction does not prohibit ordinary browser use, accessibility technology, an authorized API client, a search crawler acting within the published robots policy, or written-authorized security research.

You may not, and may not permit or enable any third party to, reverse-engineer, decompile, disassemble, decrypt, or otherwise attempt to derive the source code, underlying architecture, data structures, algorithms, or proprietary methods of CORE's codebase, component libraries, dashboard, APIs, infrastructure, or any CORE software or system, except to the limited extent such restriction is expressly prohibited by applicable law.

Unless a written license expressly allows it, CORE proprietary code, non-public interfaces, protected content, confidential documentation, and client or platform data may not be used to train, fine-tune, ground, evaluate, or build an external AI system or dataset. This restriction does not claim rights CORE does not own or prohibit a use that applicable law expressly makes nonwaivable.

A material violation may result in proportionate restriction or suspension and may support available injunctive relief, damages, or documented enforcement costs to the extent authorized by the agreement and law. CORE preserves evidence and provides notice when doing so would not create a security, legal, or abuse risk.

42. Payment Authorization & Credential on File

Continuous Payment Authorization. By providing a payment method to CORE, you authorize CORE and the configured PCI-compliant payment processor to store the payment credential or permitted token on file for the disclosed purposes. You represent that you are the authorized holder of the payment method and are permitted to authorize charges to it.

You further authorize CORE to charge the stored credential for amounts and timing disclosed in an accepted checkout, order, invoice, usage schedule, renewal notice, or approved change—including recurring fees, documented usage or overages, taxes, and scheduled milestones. CORE will not use a general credential-on-file authorization to charge an undisclosed material price or scope change.

This authorization is a credential-on-file or recurring-payment arrangement subject to applicable card-network and processor rules. You may revoke future recurring authorization through an available portal or processor control or, where applicable, in the same manner and by the same means used to authorize it, subject to reasonable identity verification. Revocation does not erase charges already incurred or undisputed amounts already due and may cause the related service to end. If a credential expires or becomes invalid, you must provide another authorized method when the order requires one; a processor account-updater may be used only where available and permitted.

43. Automatic Renewal (Florida Statute 501.165)

Unless cancelled, a recurring service renews for the cadence and renewal term disclosed in the accepted order or portal. Each renewal is charged at the accepted price or a new price that became effective only after the required notice or affirmative approval; a reference to a 'then-current price' does not bypass those controls.

For a consumer service contract covered by Section 501.165, Florida Statutes, CORE clearly discloses the automatic-renewal provision and provides any required electronic reminder between thirty (30) and sixty (60) days before the contractual cancellation deadline. The reminder identifies the renewal and explains how to obtain the renewal and cancellation details. CORE permits cancellation in the same manner and by the same means used to accept the covered contract.

A renewal follows the acceptance, reminder, cancellation, price-change, and consent rules that apply to the service. Continued use counts as acceptance only where the notice, agreement, and applicable law permit that method; it is not used to infer an affirmative consent the law requires. Refunds and corrections follow the Refund Policy, accepted order, billing evidence, and non-waivable law.

44. Chargebacks & Service Suspension

Please contact CORE at help@coretv.co before initiating a chargeback so the parties can investigate a duplicate, unauthorized, or inaccurate charge. CORE may contest a dispute on a validly billed amount and may suspend the affected service while a payment dispute is unresolved. This informal process does not limit any chargeback or consumer remedy that applicable law does not permit the parties to waive.

After notice of a payment dispute, CORE may place proportionate safeguards on the affected paid service, deliverable, or account while the dispute is investigated, when reasonably necessary to prevent further loss or preserve evidence. CORE will not knowingly use this section to prevent access to a remedy, domain transfer right, data right, or other protection that applicable law makes non-waivable.

To the extent allowed by the applicable order and law, a client may be responsible for reasonable, documented third-party dispute or collection costs caused by a fraudulent or bad-faith dispute. CORE does not impose an automatic chargeback penalty where prohibited and will not report a dispute as fraudulent merely because a cardholder exercised a lawful dispute right.

45. Invoices, Net Terms & Acceleration

Invoices are due and payable on the due date stated on the invoice or in your order documentation. Any balance that is not paid by its due date is past due and will accrue a late fee of one and one-half percent (1.5%) per month (or the maximum rate permitted by Florida law, whichever is less) on the outstanding balance, calculated from the original due date until paid in full.

If an accepted order contains an acceleration clause and a material installment remains unpaid after the stated notice and cure period, CORE may accelerate only the remaining committed charges for that affected order to the extent the clause and applicable law permit. CORE may proportionately pause dependent work or the affected paid service; unrelated engagements are not automatically accelerated by this general section.

If you dispute a line item in good faith, identify the charge and basis promptly and pay undisputed amounts by their due date when reasonably possible. CORE will investigate and preserve applicable error-resolution, card-network, consumer, and nonwaivable rights. A dispute first discovered after the invoice due date is not waived merely because it could not reasonably have been raised earlier.

46. Account Deletion, Data Loss & Statutory Retention

After a verified account-deletion request is eligible for completion, CORE deletes, de-identifies, or restricts the covered profile and service data according to the Privacy Policy, active subscriptions, open projects, security needs, provider capabilities, backup lifecycle, legal holds, and lawful exceptions. Completed deletion of a live record may be irreversible, so request an available export before deletion when the data is needed elsewhere.

A deletion request does not require CORE to erase records that applicable law permits or requires it to retain. Billing, invoice, payment, tax, acceptance, security, suppression, dispute, and legal-hold records are kept for the category-specific period reasonably necessary for accounting, applicable limitation periods, fraud prevention, enforcement, and legal obligations. Retention is not indefinite merely because a record is financial; CORE deletes or de-identifies it when the applicable purpose and hold expire where reasonably feasible.

The client is responsible for exporting and independently retaining data, code, credentials, or assets it must keep before requesting deletion or before the end of an announced off-boarding period. CORE remains responsible for carrying out an accepted deletion or return instruction with reasonable care and does not disclaim a remedy that applicable law makes non-waivable.

47. Contact Information

CoreTV LLC — operating as CORE | State of Florida, United States

Billing & legal: legal@coretv.co | Support: help@coretv.co | Contact form: coretv.co/contact

Submit refund, cancellation, privacy, or legal requests through the portal or to legal@coretv.co so CORE can verify, timestamp, and confirm them. A request made during a call can be recorded into the workflow, but CORE sends a written or portal confirmation before treating a material account action as complete.

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48. Platform assistance, approvals & human review

CORE tools may draft estimates, proposals, follow-ups, project briefs, support responses, change orders, booking options, and recommended next actions. Some low-risk administrative actions may run automatically under an administrator-approved policy. A draft, recommendation, score, prediction, or AI response is not a binding quote, approval, professional opinion, or promise. A price, scope change, cancellation, refund, employment decision, or other material commitment is binding only when it is confirmed through the designated approval flow or in writing by an authorized person.

Appointments may be booked automatically against the availability displayed by the booking system. A booking is limited to the stated duration and purpose and may be rescheduled for availability, safety, outage, or staffing reasons. AI voice and chat services are not emergency services, do not contact 911, and must not be used when immediate emergency assistance is required.

49. Voice, messaging, recording & transcription

CORE may provide inbound and outbound calling, AI receptionist, live transcription, call transfer, voicemail, email, and SMS features. Automated or AI-assisted calls are identified where required. If a call, voice introduction, screen-assisted session, or meeting will be recorded or transcribed, CORE provides or requires a just-in-time notice and obtains the consent required by applicable law. If you do not consent, do not continue the recorded interaction and request an available non-recorded channel.

Clients that use CORE communications for their own contacts are responsible for having a lawful basis and all required consents, notices, registrations, suppression lists, and records for each call or message. This includes telemarketing, artificial or prerecorded voice, call-recording, do-not-call, quiet-hour, email, A2P/10DLC, caller-ID, and opt-out rules. CORE may block, throttle, suspend, or review traffic that appears unlawful, abusive, unregistered, or inconsistent with provider requirements.

50. Governed remote assistance

A staff member may view limited live page context or offer co-browsing only through a disclosed support session. Remote control begins only after the visitor grants a time-limited guide or form-assistance permission. The platform restricts commands to its configured CORE portal page and field allowlist, and the visitor may revoke access at any time. Commands expire and are recorded for security and accountability.

Remote assistance is not permission to access passwords, payment-card fields, authentication codes, private keys, legal acceptances, signatures, or final checkout controls. Staff may help navigate or prefill approved fields, but the visitor remains responsible for reviewing the information and performing any required final submit, signature, approval, or payment action. Never disclose a secret through chat, screen sharing, or a remote-assist session.

51. Estimates, proposals & client requests

Estimate builders and carts preserve the configuration, assumptions, cadence, quantities, discounts, and information supplied by the visitor. Displayed totals are informational previews until CORE issues a formal quote, order, statement of work, or invoice through the applicable approval process. A proposal workspace, comment, scenario, activity signal, or negotiation suggestion does not modify the agreement by itself.

An architecture or dependency canvas, bundle suggestion, cost explanation, readiness check, timeline, and delivery blueprint are planning and workflow aids. Applying an authorized blueprint may create project tasks, milestones, dependencies, or readiness records, but it does not amend contracted scope, price, ownership, or a committed date. Opening, comparing, commenting on, or inviting a collaborator to a proposal does not constitute acceptance unless the interface separately identifies and records an authorized acceptance action.

Revision, upgrade, change-order, cancellation, refund, and escalation tools submit a request for review unless the interface expressly states that an action is self-executing. The portal status is the current workflow status, not a guarantee of approval or completion. An authorized agent or administrator may approve, deny, request more information, or escalate the request, and the client will be notified through the configured channels.

A new staff-added billable item requires client approval by default. An account member with billing-management authority may prospectively disable that item-by-item gate in the portal. Disabling it is a standing instruction that authorized CORE staff may attach a new billable item without a separate approval for each item until the setting is re-enabled, and CORE triggers the configured account-notice workflow when an item is attached. The setting does not authorize a retroactive, hidden, erroneous, or otherwise undisclosed charge. CORE records the preference change for accountability.

Where a visitor has consented to the relevant channel, CORE may send a limited reminder about an unfinished estimate, a proposal, a booking, or another active request. Automated follow-up stops when its configured stop condition is met, consent is withdrawn, the recipient opts out, or CORE determines that continued contact would be inappropriate.

52. Recruiting, learning & credentials

Application, onboarding, learning, certification, and credential-sharing tools help CORE evaluate candidates and administer staff development. They do not promise an interview, role, work assignment, earnings, commission, certification, or continued engagement. Earning illustrations and demand indicators are estimates based on current settings and are not guarantees.

Application-recovery reminders are limited to the configured channel, consent, expiration, and stop conditions. A dynamic learning or capability graph may recommend training from role requirements, submitted evidence, practice results, and authorized work records. A recommendation, progress estimate, or inferred knowledge gap may be wrong and is not by itself a hiring, assignment, compensation, discipline, or certification decision.

An optional voice introduction may be recorded and transcribed after notice and consent. Applicants may use the available text alternative. The pre-offer voluntary race or ethnicity, gender, veteran, and disability questionnaire is disabled unless a super-admin records the current attestation for a documented, counsel-reviewed affirmative-action program. When enabled, the information is requested solely to administer and evaluate efforts intended to benefit protected groups, is confidential and segregated from the application, is unavailable to ordinary reviewers, and is not used by AI or a conversation score to recommend an employment decision. Refusal does not affect the application or cause adverse treatment. Staff date of birth is used for authorized personnel administration and birthday reminders, not public display or applicant ranking.

A certification-passport link currently displays the holder's public profile identity and all active credentials included by that passport configuration. A share can expire or be revoked, and a credential can be expired or revoked. A passport describes the stated evidence and scope as of the displayed issue date and does not constitute a professional license unless expressly identified as one.

53. Operational signals, relationship links & decision records

CORE may calculate service-health or client-success indicators from project progress, outstanding approvals or requests, support and escalation history, satisfaction, billing status, and similar account records. It may also propose links among a lead, account, estimate, quote, project, request, or communication and retain confidence, evidence, confirmation, and decision-history records. These tools help authorized staff organize work and identify follow-up; they may be incomplete or wrong.

Conversion attribution, capacity or workload routing, provider-usage thresholds, and upgrade or follow-up suggestions are operational estimates derived from available events and configuration. They do not by themselves create a commission, referral credit, service entitlement, price change, assignment right, or obligation to purchase.

An operational score, proposed relationship, activity signal, or suggested next action does not by itself change a service level, price, credit, account status, or legal right and is not a binding or high-impact decision. Material actions follow the designated authorization and human-review workflow.

54. Renewals, refunds & rights-request workflows

Automated-renewal and price-change controls may calculate a notice window, identify current billing recipients, send the configured notice, preserve provider-acceptance evidence, and prevent a changed amount or cadence from taking effect until the applicable notice and approval conditions are satisfied. A reminder or provider-acceptance event does not waive a cancellation right, guarantee inbox placement, or authorize an amount that was not accepted or lawfully noticed. The accepted order, the Price Changes and Cancellation sections, the Refund Policy, and non-waivable law control.

Portal tools for refunds, billing corrections, privacy rights, revisions, upgrades, change orders, and cancellations open a trackable review case. Submission confirms receipt of a request, not entitlement to the requested outcome. CORE may verify identity, account authority, affected records or charges, and supporting facts; request reasonably necessary information; consolidate duplicates; preserve a legal hold; and approve, deny, partly grant, correct, or escalate the case under the controlling agreement and applicable law. A portal status or target date does not shorten a statutory right or extend a deadline that law makes mandatory.

55. Security, abuse prevention & access controls

CORE uses role- and assignment-based access, audit records, rate limits, fraud and abuse signals, suppression lists, and provider controls to protect the platform. Staff access is limited by role, client ownership, project participation, or assigned team. CORE may delay, challenge, restrict, or block a request, account, session, network, integration, or communication when reasonably necessary to protect users, investigate abuse, comply with law, or preserve service availability.

Public forms and anonymous workflows may reject an IP address or network covered by a security deny rule and may reject a disposable, temporary, invalid, or administratively blocked email domain. CORE may maintain exact-address and CIDR network rules, blocked-domain rules, and narrowly scoped allowed-domain exceptions. These controls do not create a right to anonymous intake and do not establish that a person committed wrongdoing. A legitimate user who believes a request was blocked in error may use an existing authenticated account or a published support channel for review.

No security measure is perfect. You must protect credentials, use available multifactor authentication, promptly report suspected compromise, and ensure that people you add to an account have appropriate authority. Attempts to evade rate limits, impersonate another person, conceal unlawful traffic, exploit AI instructions, or obtain data outside your authorization violate these Terms and the Acceptable Use Policy.

56. Introductory Website Build Offer

Offer scope. An introductory website-build promotion applies only to the specific eligible Website Build Tier expressly identified in the promotional banner and in the qualifying quote. It does not apply to custom development, custom scope, add-ons, domains, provider charges, taxes, hosting, care plans, usage or overage charges, third-party products or services, existing projects, existing subscriptions, renewals, or any other catalog item unless the qualifying quote expressly states otherwise.

How an offer is reserved. To preserve promotional pricing, an eligible visitor must start the applicable planning or quote flow while the displayed promotional window is active and receive a server-recorded qualifying quote or estimate before that window expires. A countdown, banner, chat message, call, saved browser state, incomplete form, or screenshot alone does not reserve promotional pricing. The qualifying quote identifies its applicable scope, price, assumptions, exclusions, dependencies, and its own acceptance or expiry date.

Quote validity and acceptance. Promotional pricing remains available only for the eligible item and only until the acceptance or expiry date stated in the qualifying quote. The promotion is not a promise to begin work, reserve capacity indefinitely, or provide unspecified deliverables. Work, a delivery timeline, and any payment obligation begin only under the accepted quote, checkout, statement of work, order, or other designated acceptance flow. CORE may require identity, authority, scope, payment, capacity, security, fraud, sanctions, or provider review before accepting an order where reasonably necessary.

Limits and exclusions. The offer is non-transferable, has no cash value, may not be resold, and may not be combined with another discount, referral credit, negotiated rate, or promotion unless the qualifying quote expressly permits it. Changes to the selected tier, scope, deliverables, assumptions, quantities, schedule, client requirements, billing cadence, or third-party/provider costs may require a new quote at then-current pricing. CORE may correct a clear clerical, technical, or pricing error and may decline or void a promotion obtained through duplication, misrepresentation, automation abuse, fraud, or other misuse, while preserving rights and remedies that cannot be waived by law.

No retroactive application. The offer does not retroactively reduce, refund, credit, or price-match an order, invoice, project, subscription, or service accepted before the qualifying quote. Unless the accepted quote expressly says otherwise, recurring hosting, care, support, provider, usage, tax, and other separately disclosed charges remain subject to their stated pricing and terms.