1. Services & builds

We design, build, host, and maintain websites under flat, published build fees and recurring care plans. Scope is defined in your estimate snapshot and order confirmation.

2. Billing, auto-renew & price changes

Recurring services auto-renew at the end of each billing period until you cancel from your portal. You authorize CORE to charge your payment method on file for renewals.

We may update catalog prices from time to time. If a change affects a service you subscribe to, we notify you in advance by email (and SMS where consented). The new price applies from your next billing cycle after notice — you do not need to cancel to receive the notice period. Continued use after the effective date constitutes acceptance. You may cancel before the new rate bills.

3. Marketing communications

By creating an account you may receive service, billing, and — where you opt in — promotional emails and SMS about CORE products, offers, and educational content. You can opt out of marketing anytime in notification settings; transactional messages may still be sent.

4. Cancellation

Cancel any subscription self-serve from your portal, effective at the end of the current paid period.

5. Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Venue lies in Palm Beach County, Florida, unless applicable law requires otherwise.

6. Limitation of liability

To the maximum extent permitted by law, our aggregate liability is limited to amounts you paid in the twelve months preceding the claim.

7. AI Systems, Hallucination & Financial Liability

All artificial intelligence systems deployed, integrated, or operated by CORE on the Client's behalf — including but not limited to AI voice agents, AI receptionists, chatbots, conversational assistants, content generators, and automated response systems — are EXPERIMENTAL technologies. By their nature, these systems may "hallucinate" and produce inaccurate, incorrect, incomplete, outdated, or wholly fabricated information, including but not limited to incorrect prices, discounts, offers, promises, product details, availability, advice, or recommendations. All AI outputs are provided strictly "AS IS" and "AS AVAILABLE," without warranty of any kind, and are not warranted to be accurate, reliable, complete, or fit for any particular purpose.

No output produced by an automated or AI system is binding on CORE. If an AI voice agent, chatbot, or other automated system states an incorrect price, quotes a discount or offer that does not exist, makes a commitment CORE did not authorize, or provides erroneous, misleading, or harmful advice, that output does not constitute an offer, contract, representation, or warranty by CORE, is void, and CORE shall have no liability whatsoever for it. Only a written agreement signed or expressly confirmed by an authorized human representative of CoreTV LLC is binding.

To the maximum extent permitted by applicable law, the Client assumes one hundred percent (100%) of the liability for any and all financial loss, lost revenue, lost profits, reputational harm, regulatory exposure, third-party claims, or other damages arising out of or related to any automated or AI-driven interaction, output, transaction, or communication, whether or not such output was inaccurate, fabricated, or hallucinated. CORE is not liable for any such damages even if advised of the possibility of their occurrence.

The Client is solely responsible for defining, configuring, testing, and maintaining appropriate guardrails, content restrictions, escalation paths, and disclaimers for any AI system used in connection with its business, and for monitoring and reviewing AI behavior on an ongoing basis. The Client must independently verify any AI-generated information before relying on it, publishing it, or acting upon it, and must ensure that end-users are appropriately notified that they are interacting with an automated system where required by law.

8. Accessibility (ADA / WCAG)

CORE builds modern, component-based user interfaces using contemporary frameworks and follows reasonable, generally accepted front-end development practices that support accessibility. However, CORE does NOT warrant, represent, or guarantee that any website, application, or deliverable will meet, conform to, or comply with the Americans with Disabilities Act (ADA), the Web Content Accessibility Guidelines (WCAG) at any conformance level, Section 508 of the Rehabilitation Act, the EN 301 549 standard, or any other accessibility law, regulation, or standard, whether now existing or enacted in the future.

Ensuring, achieving, and maintaining accessibility compliance for the Client's website, application, content, and ongoing business operations is the sole responsibility of the Client. Accessibility is an ongoing obligation that depends on factors outside CORE's control, including Client-supplied content, third-party integrations, future content edits, evolving standards, and assistive-technology behavior. CORE makes no commitment to monitor, audit, or remediate accessibility issues unless expressly engaged to do so.

Dedicated accessibility audits, conformance testing, and remediation work are available from CORE only as a separate, paid professional service that the Client must specifically request and approve in writing. Absent such a separate engagement, no accessibility audit, certification, or remediation is included in any CORE build, care plan, or subscription.

To the maximum extent permitted by applicable law, the Client agrees to indemnify, defend, and hold harmless CoreTV LLC and its officers, directors, employees, and agents from and against any and all claims, demands, lawsuits, fines, penalties, damages, losses, costs, and expenses (including reasonable attorney fees) arising out of or related to any allegation that the Client's website, application, or deliverable fails to comply with the ADA, WCAG, Section 508, or any other accessibility standard.

9. White-Labeling & Reseller Relationships

Where the Client white-labels, rebrands, resells, sublicenses, or otherwise provides CORE services, deliverables, or platforms to the Client's own customers, clients, or end-users (collectively, the Client's "End-Users"), the relationship between CORE and the Client's End-Users is non-existent for all legal purposes. CORE has no direct relationship with, owes no duty, warranty, or obligation to, and assumes no liability toward any End-User of the Client. The Client's End-Users are not third-party beneficiaries of these Terms.

The Client is solely and exclusively responsible for its End-Users, including without limitation all sales, contracting, support, billing, service-level commitments, marketing claims, representations, warranties, refunds, disputes, data handling, and regulatory compliance arising from the Client's relationship with its End-Users. Any commitment, promise, warranty, or service level the Client offers to its End-Users is the Client's own obligation and does not bind CORE in any way.

To the maximum extent permitted by applicable law, the Client agrees to indemnify, defend, and hold harmless CoreTV LLC and its officers, directors, employees, agents, and licensors from and against any and all claims, demands, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) brought by, on behalf of, or arising out of any relationship with the Client's End-Users or customers, regardless of the theory of liability.

10. Scraping, Reverse Engineering & Model Training

You are strictly prohibited from using any automated tool, bot, crawler, spider, script, or other means to scrape, harvest, crawl, index, copy, or extract data, content, code, designs, or assets from CORE's website, client dashboard, platforms, APIs, or any CORE-built deliverable, except as expressly authorized by CORE in writing or as permitted by a published, machine-readable robots policy.

You may not, and may not permit or enable any third party to, reverse-engineer, decompile, disassemble, decrypt, or otherwise attempt to derive the source code, underlying architecture, data structures, algorithms, or proprietary methods of CORE's codebase, component libraries, dashboard, APIs, infrastructure, or any CORE software or system, except to the limited extent such restriction is expressly prohibited by applicable law.

You are expressly prohibited from using any CORE proprietary codebase, dashboard, API, design, user interface, written content, or website — in whole or in part — to train, fine-tune, evaluate, benchmark, ground, or otherwise develop any external machine-learning model, artificial-intelligence system, large language model, or dataset, whether for your own use or for any third party. CORE's proprietary materials are not licensed for any AI or machine-learning training purpose under any circumstances.

Violation of this section constitutes a material breach of these Terms and infringement of CORE's intellectual property rights, and entitles CORE to immediately suspend or terminate your access, pursue injunctive relief without the requirement of posting a bond, and recover all available damages and the costs of enforcement, including reasonable attorney fees.

11. Payment Authorization & Credential on File

Continuous Payment Authorization. By providing a payment method to CORE, you authorize CORE and its payment processor, Stripe, Inc., to securely store that payment credential on file and to retain it for future use. You represent that you are the authorized holder of the payment method provided and that you are permitted to authorize charges to it.

You further authorize CORE to automatically charge the payment credential on file, without requiring additional authorization or action from you for each individual charge, for all amounts that become due, including but not limited to recurring subscription fees, renewal fees, usage-based charges and overages, taxes, late fees, reactivation fees, scheduled project milestone payments, and any other amounts owed under these Terms or your order documentation.

This authorization is provided as a credential-on-file and recurring-payment arrangement consistent with the applicable card-network rules, including the Visa and Mastercard credential-on-file and recurring-transaction frameworks. The authorization remains in effect until all of your subscriptions and obligations are terminated and all outstanding balances are paid in full, or until you revoke it in writing in accordance with these Terms; revocation does not relieve you of liability for amounts already incurred. If a stored credential expires, is declined, or becomes invalid, you remain responsible for promptly providing a valid payment method, and CORE may obtain updated card information through Stripe's account-updater services where available.

12. Automatic Renewal (Florida Statute 501.165)

Unless and until cancelled in accordance with the Cancellation Policy, your subscription will automatically renew at the end of each subscription term for a successive renewal term of the same duration as your initial term (for example, a monthly subscription renews monthly and an annual subscription renews annually). Each renewal is charged automatically to your payment method on file at the then-current price for your selected billing cycle.

In compliance with Florida's automatic-renewal law (Section 501.165, Florida Statutes), for ANNUAL subscriptions CORE will provide you with a clear and conspicuous renewal notice by email, sent to the address on file for your account, between thirty (30) and sixty (60) days before the renewal date. This notice will identify the subscription, the renewal date, and the renewal price, and will describe how to cancel before the renewal takes effect.

Your continued use of the service and your failure to cancel before the next billing cycle begins constitutes your acceptance of the renewal and of the then-current price for the renewal term. It is your responsibility to monitor your renewal dates and to cancel before renewal if you do not wish to continue. No refund will be issued for a renewal term once it has been charged, except as expressly required by the Refund Policy or by applicable law that cannot be contractually waived.

13. Chargebacks & Service Suspension

Initiating a chargeback, payment reversal, or dispute with your bank or card issuer without first contacting CORE at support@coretv.agency and allowing the required fourteen (14) day notice and resolution period (as described in the Refund Policy) constitutes a material breach of these Terms. You agree to use CORE's informal dispute-resolution process before pursuing any chargeback.

Upon receiving notice of a chargeback or payment dispute, CORE may, immediately and without prior notice to you, suspend or terminate any or all of your services; take down, disable, or remove hosted websites, applications, and content; revoke your access to the client dashboard and any deliverables; and withhold the release of any work product, source code, files, domains, or credentials. CORE may keep such services suspended and continue to withhold all deliverables until the dispute is fully resolved in CORE's favor and all funds — including the disputed amount and a one hundred fifty U.S. dollar ($150) chargeback handling fee — have cleared and are irrevocably credited to CORE.

You are responsible for, and agree to reimburse CORE for, all costs CORE incurs in responding to a chargeback and in recovering a disputed or unpaid balance, including but not limited to all legal fees, collection-agency fees, court costs, and the $150 chargeback handling fee per disputed transaction. CORE will contest all chargebacks filed in breach of this section and reserves the right to report fraudulent or bad-faith disputes to relevant consumer-protection and fraud databases.

14. Invoices, Net Terms & Acceleration

Invoices are due and payable on the due date stated on the invoice or in your order documentation. Any balance that is not paid by its due date is past due and will accrue a late fee of one and one-half percent (1.5%) per month (or the maximum rate permitted by Florida law, whichever is less) on the outstanding balance, calculated from the original due date until paid in full.

Acceleration. If any milestone payment or invoice is more than thirty (30) days past due, the entire remaining balance owed by the Client across all outstanding milestones, invoices, and engagements shall, at CORE's election, become immediately due and payable in full, regardless of any milestone or installment schedule previously agreed. In addition, CORE may pause and suspend all development, design, hosting, and other work until the accelerated balance is paid in full, and any timelines or delivery dates will be extended accordingly without liability to CORE.

Disputed Line Items. If you dispute any portion of an invoice in good faith, you must (a) notify CORE in writing of the specific disputed line item and the basis for the dispute before the invoice due date, and (b) pay the entire undisputed portion of the invoice by the due date. Failure to timely pay the undisputed portion is a breach that results in late fees, acceleration, and suspension of services as described above. Withholding payment of undisputed amounts is not permitted under any circumstances.

15. Account Deletion, Data Loss & Statutory Retention

Upon receipt of a verified account-deletion request, and following any applicable export window described in these Terms, CORE will delete your application data and profile data associated with your account. You acknowledge that account deletion is permanent and irreversible: once data is deleted it cannot be recovered, restored, or reconstructed, and CORE maintains no obligation to retain a backup of deleted application or profile data.

Notwithstanding any deletion request, CORE is legally required to retain certain records and therefore cannot delete them. In particular, billing records, invoices, payment and transaction logs, and related financial documentation must be retained for up to seven (7) years in order to comply with Internal Revenue Service (IRS) regulations, Florida state tax law, anti-money-laundering (AML) statutes, and other applicable recordkeeping obligations. Such records will be retained (and anonymized or pseudonymized where reasonably possible) for the duration of the applicable statutory period and cannot be destroyed before that period expires, even at your request.

To the maximum extent permitted by applicable law, CORE bears no liability whatsoever for any loss of, or inability to recover, source code, application data, content, files, configurations, search engine optimization (SEO) rankings, domain assets, or any other digital asset following a processed deletion or account termination. You are solely responsible for exporting and independently backing up any data, code, or assets you wish to retain before requesting deletion or before your account is terminated.

16. Scheduled Billing Changes & Advance Notice

When CORE updates the cost or billing frequency of an active recurring service — whether due to a catalog price update or an account-specific adjustment — the change does not take effect immediately. It is scheduled to take effect on the first billing period that begins strictly after a thirty (30) day advance-notice period. A scheduled change is never applied to a billing period that begins within thirty (30) days of the notice; only a billing period that begins after the notice window is affected.

CORE will send an email notice of the scheduled change to the account contact on record and will retain a durable log of that notice for recordkeeping and legal purposes. The scheduled change — including its take-effect date and the new amount — is also displayed in advance in your client portal, where account owners, authorized account members, and your CORE representative can review the upcoming change before it applies.

Auto-renewal remains ON throughout. A scheduled billing change does not pause, cancel, or otherwise alter your auto-renewal; your services continue without interruption and the new amount is billed automatically beginning with the first affected billing period. No separate re-acceptance is required for such notice-based changes. If you do not wish to continue at the new amount, you may cancel before the effective date in accordance with the Cancellation Policy.

17. Data Breach, Security & Third-Party Infrastructure

CORE builds, hosts, and operates client websites, applications, and data on independent third-party infrastructure, hosting, and database providers, including but not limited to Amazon Web Services, Supabase, Railway, Vercel, Cloudflare, Resend, and Twilio (collectively, the "Infrastructure Providers"). These providers operate their own systems, security controls, networks, and data centers outside of CoreTV LLC's custody and control.

Any data breach, data leak, unauthorized access, exfiltration, ransomware event, or security vulnerability that originates in, or results from a flaw, misconfiguration, outage, or compromise of, an Infrastructure Provider's systems is the responsibility of that provider and is NOT the fault of CoreTV LLC. To the maximum extent permitted by applicable law, CoreTV LLC is not liable for, and shall not be subject to suit in connection with, any such event, and you release and hold CoreTV LLC harmless from any claim, demand, or cause of action arising out of an Infrastructure Provider security incident.

This exclusion applies even in cases of alleged or actual negligence on the part of CoreTV LLC, and even if CoreTV LLC has been advised of the possibility of such damages. Your sole and exclusive remedy for a security incident attributable to an Infrastructure Provider is limited solely to a reimbursement of the hosting fees you paid to CoreTV LLC for the affected service for the single calendar month in which the incident occurred. In no event will CoreTV LLC's liability for any such incident exceed that one (1) month of hosting fees for the affected service.

Nothing in this section limits any rights or remedies you may have directly against an Infrastructure Provider under that provider's own terms of service or data-processing agreement. On written request, and where reasonably able, CORE will provide information identifying the responsible Infrastructure Provider to assist you in pursuing remedies directly with that provider.

18. Communications Platform — Conduit Status & Client Responsibility

CORE provides telephone, voice, SMS/MMS, A2P messaging, conversational/AI-orchestration, and email-sending features by integrating and reselling third-party communications platforms, including Twilio Inc. (voice, programmable messaging, and AI/conversation services), Twilio SendGrid (email), and Amazon Web Services, Inc. (Amazon Simple Email Service / SES). With respect to every call, text message, voice interaction, automated/AI interaction, and email that you, your team, or any AI agent or automation configured for you originates, transmits, or causes to be sent through the platform, CORE acts solely as a technology conduit and reseller, and YOU are the sender, caller, message originator, and content provider for all legal and regulatory purposes.

You are solely responsible for the content, recipients, timing, frequency, targeting, and legality of all communications sent through the platform on your behalf, and for obtaining, recording, and maintaining all consents, opt-ins, disclosures, and authorizations required by applicable law before any communication is sent. CORE does not review, approve, or monitor the content or recipients of your communications and exercises no editorial control over them.

To the maximum extent permitted by applicable law, you assume one hundred percent (100%) of the liability for all communications sent through the platform in connection with your account, and you agree to indemnify, defend, and hold harmless CoreTV LLC and its officers, directors, employees, agents, and providers from and against any and all claims, demands, investigations, lawsuits, fines, penalties, statutory damages, settlements, losses, costs, and expenses (including reasonable attorney fees) arising out of or related to any call, text, voice, AI, or email communication associated with your account, including claims under the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), the CAN-SPAM Act, state telemarketing, recording, or messaging laws, or carrier, registry, or platform rules.

19. Telephone, Voice & SMS Consent (TCPA & Telemarketing)

Before using CORE telephony, voice, or messaging features to contact any person, you must obtain and retain the level of consent required by law for that contact: prior express written consent for marketing or advertising calls and texts that use an autodialer or an artificial or prerecorded voice, and at least prior express consent for informational or transactional calls and texts. You are responsible for honoring all opt-out and revocation requests immediately, for maintaining auditable records of consent, and for complying with the National Do-Not-Call Registry, any applicable state do-not-call lists, your own internal do-not-call list, calling-time (quiet-hour) restrictions, and caller-identification requirements, including the Truth in Caller ID Act (no spoofing or misleading caller ID).

You represent and warrant that you have all rights and consents necessary to contact each recipient and that your use of the platform complies with the TCPA, the TSR, the FTC and FCC rules thereunder, and all analogous state laws. CORE may suspend or terminate your access to telephony or messaging features immediately if it reasonably believes your use violates these requirements or exposes CORE, a carrier, or a provider to liability. You acknowledge that statutory damages under the TCPA can be substantial (per-call and per-message), and you assume full responsibility for them as set forth in the Communications Platform section above.

20. Call Recording & Monitoring

CORE telephony and voice features may record, transcribe, store, and analyze inbound and outbound calls and voice interactions. Recording and monitoring laws vary by jurisdiction: some U.S. states and other jurisdictions require the consent of all parties to a call before it may be recorded. You are solely responsible for determining which recording-consent laws apply to your calls and for providing all legally required notices and obtaining all legally required consents (for example, a clear verbal disclosure or audible notification at the start of a call) before any recording occurs.

You agree that CORE provides recording and transcription as a technical capability only and that the decision to record, the configuration of any recording disclosure, and compliance with all recording-consent laws are your responsibility. You will indemnify, defend, and hold harmless CoreTV LLC from any claim arising out of the recording, monitoring, transcription, or storage of any communication associated with your account, including claims under state two-party / all-party consent statutes and wiretap laws.

21. AI, Artificial & Prerecorded Voice Disclosure

CORE offers AI voice agents, conversational AI, AI receptionists, and automated voice and messaging orchestration. You acknowledge that the Federal Communications Commission has determined that calls using AI-generated or artificial voices are subject to the TCPA's restrictions on artificial and prerecorded voice calls, which generally require prior express written consent for marketing and prior express consent for non-marketing calls. Various state laws (for example, automated-calling and “bot”-disclosure statutes) also require that recipients be told when they are interacting with an automated system, an AI, or an artificial voice rather than a human.

You are solely responsible for configuring any AI or automated voice, chat, or messaging agent to obtain the necessary consent and to provide all legally required disclosures, including, where required, a clear statement that the recipient is interacting with an automated or AI system and an opt-out mechanism. CORE does not warrant that any default configuration satisfies these requirements, and you assume full responsibility and the indemnity obligations set forth above for any AI-driven or automated communication sent in connection with your account. This section supplements, and does not limit, the AI Systems, Hallucination & Financial Liability section of these Terms.

22. A2P Messaging Registration & Carrier Compliance (10DLC / CTIA)

Application-to-person (A2P) messaging in the United States is subject to carrier registration and approval requirements, including 10DLC brand and campaign registration, as well as the CTIA Messaging Principles and Best Practices and each carrier's code of conduct. You are responsible for accurately registering your brand and campaign use case, for using messaging only for the registered, approved purpose, and for complying with all carrier and industry requirements. You must provide a clear opt-in, honor STOP and other opt-out keywords, support HELP, disclose the message sender and program, disclose message frequency, and include “Message and data rates may apply” where required.

You may not send messages containing prohibited or restricted content as defined by the carriers and the CTIA, including content related to sex, hate, alcohol, firearms, or tobacco (the “SHAFT” categories) except as expressly permitted by all applicable carrier rules and law, and you may not engage in snowshoeing, number cycling, URL cloaking, or other evasion techniques. You acknowledge that carriers independently filter, throttle, block, or reject messages and may suspend or revoke message routes, and that such carrier actions are outside CORE's control. CORE may suspend or terminate messaging features, register or de-register campaigns, or take other action necessary to maintain compliance and protect platform deliverability, and CORE is not liable for any message that is filtered, delayed, blocked, or not delivered by a carrier.

23. Email Sending & Anti-Spam (CAN-SPAM / CASL / GDPR)

CORE provides bulk and transactional email sending and campaign features by reselling Twilio SendGrid and Amazon SES. When you send email through the platform, you are the sender and are solely responsible for complying with all applicable email laws, including the U.S. CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and, where applicable to your recipients, the EU/UK GDPR and ePrivacy rules. Among other things, you must: use accurate “from,” “reply-to,” and routing information and non-deceptive subject lines; identify commercial messages as advertisements where required; include a valid physical postal address; provide a clear, working unsubscribe mechanism and honor opt-outs promptly (and in any event within ten (10) business days for CAN-SPAM); and send only to recipients from whom you have the required permission or lawful basis.

You may not send unsolicited bulk email (spam), and you may not send to purchased, rented, scraped, or harvested address lists. You must maintain and honor suppression and unsubscribe lists and keep spam-complaint and bounce rates within the thresholds set by CORE and its providers. You must comply with the Twilio SendGrid and Amazon Web Services acceptable-use and anti-spam policies, which are incorporated by reference for your email use. CORE may throttle, suspend, or terminate your email sending, and may take action to protect shared sending infrastructure, IP and domain reputation, and provider relationships, if your sending generates excessive complaints or bounces, triggers blocklisting, or otherwise violates this section or a provider policy. CORE does not guarantee that any email will be delivered, inboxed, or not marked as spam, and you assume the indemnity obligations set forth above for all email sent in connection with your account.

24. Account-Specific Special Rates

CORE may offer a written, account-specific rate for a project, product, hosting plan, care plan, or other service. Before acceptance, the agreement identifies the introductory amount, billing cadence, introductory duration, start date, and the specific standard amount that applies afterward. The standard amount begins automatically when the disclosed introductory duration ends; no retroactive charge is made for the introductory period.

A special rate applies only to the account, service tier, capacity, scope, deliverables, and cadence identified in the agreement. A request to upgrade, downgrade, migrate, add capacity, change cadence, or materially revise scope may forfeit or replace the special rate. Before charging a replacement amount, CORE will show the applicable price and obtain acceptance or provide notice required by law. Minor support that does not change the contracted service does not by itself forfeit the rate.

25. Fixed Billing Periods, Cancellation, and Changes

Monthly, quarterly, bi-annual, and annual purchases cover the entire selected billing period. Cancellation stops the next renewal and service continues through the paid period; cancellation does not create a prorated refund for unused days in the current period, except where required by non-waivable law or a signed project agreement.

A prepaid product or service generally remains on its purchased configuration until the billing cycle ends. Mid-cycle upgrades, downgrades, migrations, or substitutions are not guaranteed and may require a written change order, payment of a price difference, a new billing cycle, or waiting until renewal. CORE discloses the available option and charge before approval.