Accessibility Statement
Current as of July 28, 2026
CORE works to make its controlled website, application, communications, and support paths usable by people with disabilities.
1. Our commitment
We use WCAG 2.2 Level AA as a design and testing target for CORE-controlled public and application surfaces where reasonably applicable. A client site or application includes only the accessibility review, conformance target, remediation, document work, or monitoring stated in its accepted scope. Accessibility is ongoing, and results can vary by page, content, integration, assistive technology, browser, device, and setting.
2. What we support
For supported CORE-controlled flows, we design and test for keyboard navigation, visible focus, skip links, semantic headings and labels, meaningful alternative text, readable contrast, usable form instructions and errors, responsive layouts, larger text, and zoom. Where CORE controls media and the context calls for it, we provide captions or transcripts and avoid unexpected sound playback. This is a continuing practice, not a claim that every page is defect-free.
We also design information so it is not conveyed by color alone and check common flows such as account access, checkout, contact forms, and project-management actions with automated, keyboard, zoom, contrast, and reduced-motion review. Manual assistive-technology review is added for scoped verification and reported barriers.
3. Accessibility controls
Use the Accessibility control in the bottom-left corner of the site to adjust text size, theme, contrast, color-vision settings, non-essential motion, and cookie preferences. Signed-in portal users can also access these settings from their account. Your selected settings are intended to remain available as you move between supported pages.
4. Known limitations & third parties
Some booking, payment, video, map, or other embedded third-party services may have limitations outside our direct control. We monitor those dependencies, seek accessible alternatives where practical, and can provide another way to complete the task when an embedded experience is not usable for you.
5. Request help or report an issue
Tell us what happened, the page or feature you were using, and the browser or assistive technology involved. You can email help@coretv.co, use our issue report form, or contact us through our contact form. We will work with you to provide an accessible alternative while we investigate and remediate the issue.
6. Standards, testing & continuous improvement
CORE uses WCAG 2.2 Level AA as a design and testing target for the CORE-controlled public website and application where reasonably applicable. We combine automated checks with keyboard, zoom, reduced-motion, contrast, and semantic review because an automated score alone does not establish conformance. Manual assistive-technology review is added for scoped verification and reported barriers.
Accessibility is an ongoing practice, not a one-time certification. Content, browsers, assistive technology, third-party services, and product features change. CORE prioritizes reported barriers that prevent a person from obtaining information, submitting a request, managing an account, or completing a paid service.
7. Accessible AI, voice & assistance
Where supported, voice and chat experiences provide visible text, live captions or transcripts, keyboard-operable controls, and a route to human or non-voice help. Optional applicant voice introductions have a text alternative. Remote assistance requires a clear invitation and participant grant and can be revoked without requiring pointer-only interaction.
AI-generated captions and transcripts can contain mistakes. Tell the staff member or use the available text channel when a correction or communication accommodation is needed.
8. Accessibility & privacy preferences
The Accessibility control provides text scaling, reduced motion, system/light/dark theme, higher contrast, color-vision display options, and the essential-only/non-essential cookie choice. Preferences are stored in the browser so they can persist across supported public pages. Browser, operating-system, and assistive-technology settings remain available and may provide additional control.
9. Complex workspaces & visualizations
Architecture and dependency canvases, relationship graphs, proposal workspaces, interactive timelines, analytics, charts, and workflow diagrams are included in CORE's accessibility testing target where reasonably applicable. CORE works to provide meaningful labels, keyboard-operable controls, sufficient contrast, reduced-motion behavior, and an available linear, list, table, or document path for a material CORE-controlled task rather than making color, motion, or pointer interaction the only source of information.
A complex third-party renderer may not provide equivalent interaction for every assistive technology. If a visual workspace prevents a material task, use the accessibility or support channel to request the available alternative or assisted process. CORE will investigate the barrier and provide a reasonable alternative where required and practicable.
10. Client deliverables & third-party content
For a website or application CORE builds for a client, the signed scope states any specific accessibility audit, conformance target, remediation, captioning, document work, or continuing monitoring included. Client-supplied content, later client edits, and third-party widgets can introduce barriers. The client is responsible for maintaining lawful content and requesting a scoped review when its obligations or content change.
A third-party integration or document may not fully support every assistive technology. CORE will provide a reasonable alternative for CORE's own services when required and practicable and will work with the provider or client on a scoped remediation path.
11. Accommodations, feedback & response
If a barrier prevents access, email help@coretv.co or use the issue-report or support channel and identify the page, task, assistive technology if relevant, and preferred contact method. Do not include unnecessary medical details. CORE will acknowledge the request, offer an available alternative when practicable, investigate, and communicate the status; a complex third-party or client-content issue may require additional time.
Requesting an accommodation or reporting a barrier will not reduce access to CORE services or affect an application or client decision. This statement does not limit any right or remedy that applicable law does not permit CORE to waive.
Where the separately governed voluntary applicant questionnaire is lawfully enabled, disability self-identification is requested solely for the documented affirmative-action program, remains confidential and segregated from application review, and is not itself an accommodation request. Refusing the questionnaire does not affect the application. To request an application, interview, onboarding, communication, or service accommodation, use the help or contact channel and provide only the information reasonably needed to arrange it.
12. Accessible security review & alternatives
Rate limits, email-domain screening, IP or network blocks, authentication, and other security controls can occasionally prevent a legitimate submission. A person who cannot complete a public form may email help@coretv.co, use an available authenticated support channel, or request an accessible alternative and review. CORE will not knowingly make a visual-only CAPTCHA, pointer-only gesture, voice recording, or inaccessible document the sole method for a material request when an effective alternative is required and practicable.
An accessibility tool, keyboard-only interaction, zoom, reduced motion, screen reader, or reasonable assistive-technology pattern is not prohibited automation or abuse by itself. CORE evaluates unusual traffic proportionately and works to distinguish ordinary assistive use from harmful evasion while preserving security and service availability.