1. Overview

Prices shown in our estimator, shop, and cart are previews, not final invoices, and exclude tax and variable usage fees. A binding amount is created only when CoreTV LLC ("CORE") issues an invoice or a quote that you approve. Because our work is custom and delivered in stages, refunds are handled by the type of charge rather than a single blanket window.

2. One-Time Build Fees

Build fees compensate design and engineering work that begins shortly after approval. Before work begins: a build fee is refundable in full within seventy-two (72) hours of payment if no work has started. After work begins: fees are earned as milestones are delivered; any refund is prorated against milestones already delivered and approved. After launch or your written approval of the final deliverable, build fees are non-refundable.

3. Hosting, Care Plans & Recurring Services

Recurring services (hosting & care plans, add-on subscriptions, managed infrastructure) may be cancelled at any time from your portal and always run to the END of the current paid billing period — service never stops early, and no further periods are billed. Amounts already billed for the current period are non-refundable except where required by law or where CORE failed to deliver the service (see the SLA for service credits). Care plans bill at an introductory rate for the initial twelve (12) month term and renew at the standard rate disclosed at purchase and on your quote; the renewal step-up is not a price increase requiring separate notice, because it is disclosed up front.

4. Billing Periods & Prepaid Terms

Where you choose a longer billing period (quarterly, semi-annual, annual) — with or without a cadence discount — the amount covers the full period and is non-refundable once the period begins, except as required by law. All recurring items on a single project share one billing cadence so that services that depend on each other (for example hosting and the services running on it) never expire out of step.

5. Metered & Pass-Through Usage

Metered usage (AI tokens, voice minutes, SMS, email volume, payment-processor fees) is billed at cost as pass-through after it is consumed. Consumed usage cannot be refunded. Disputed usage must be raised within thirty (30) days of the invoice; verified metering errors are credited in full.

6. Upgrades & Add-Ons

An upgrade request (from your portal or filed by your agent) does not bill until it is approved. Once approved, the item attaches to your project billing and follows the recurring rules above. One-time upgrade fees follow the build-fee rules.

7. Ownership Buyouts

Website ownership buyout payments (see the Service Agreement for the program terms) become non-refundable once the ownership transfer is executed. If a buyout is paid but the transfer has not yet occurred, you may cancel the buyout for a full refund of the buyout payment; your services then continue unchanged.

8. Chargebacks

Please contact billing before disputing a charge with your card issuer — most issues resolve within two business days. Chargebacks filed on validly billed amounts may result in service suspension until resolved and a reinstatement fee equal to the processor's dispute cost.

9. How to Request a Refund

Email billing at the address on your invoice or open a support ticket from your portal, naming the invoice and charge. We respond within two (2) business days; approved refunds are issued to the original payment method within ten (10) business days.

10. Fixed-Period and Long-Term Purchases

Monthly, quarterly, bi-annual, and annual recurring charges are non-refundable once the applicable paid service period begins, except where required by law or a written agreement expressly provides otherwise. Cancellation prevents the next renewal; it does not unwind the current purchase or create a prorated refund for unused time.

Long-term prepaid products and services may be technically or commercially unable to change until the end of their billing cycle. An approved mid-cycle upgrade or migration may require a new agreement and additional charge; no change is billed without disclosure and approval.