1. Overview

Prices shown in an estimator or draft cart are previews and may exclude tax or variable usage. A binding commercial amount is created by an accepted product checkout, quote, order, statement of work, properly issued recurring invoice, or another record the applicable flow identifies as final. This Policy governs amounts actually charged under those records.

Because our work is custom and delivered in stages, refunds are handled by the type of charge rather than a single blanket window.

2. One-time build fees

A build fee may be billed against deposits or milestones such as kickoff, design approval, build, and launch when the accepted order says so. Earned amounts are determined by that order, completed work, delivered value, reserved capacity, and committed costs—not by a universal milestone assumption.

If you cancel before a milestone begins, an unearned portion is refundable or simply not charged after deducting completed discovery, planning, committed vendor costs, and other amounts the accepted order makes earned. A deposit may reserve capacity and fund initial work, but its treatment follows the accepted order, actual work and commitments, and applicable law rather than its label alone.

3. Care plans & recurring services

Care plans, SEO, advertising management, AI receptionist, and similar recurring services are billed on the accepted cadence. For a consumer service contract covered by Section 501.165, Florida Statutes, CORE permits cancellation in the same manner and by the same means used to accept the covered contract. Other recurring services may be cancelled through the portal or the method stated in the accepted order; the cancellation confirmation identifies the affected service and period end.

Partial periods and unused allowances ordinarily are not prorated, rolled over, or converted to cash. CORE may approve a separate goodwill credit, but that discretionary credit is not a promised refund and does not reduce a remedy required by the order or law.

4. Shop purchases

A productized purchase may be refundable before work or provisioning begins unless the checkout discloses immediate digital delivery, a domain or license registration, reserved capacity, custom work, or another irrevocable vendor commitment. Once fulfillment begins, the accepted product terms, delivered work, and committed costs control.

Third-party costs we pass through on your behalf — domains, licenses, paid app subscriptions, and similar — follow that vendor's own refund rules and are generally non-refundable once purchased.

5. AI & usage fees

Metered AI, voice, chatbot, SMS, email, storage, or similar usage may incur managed or provider costs as it is consumed and is ordinarily non-refundable after valid consumption. Available dashboard records can lag, synchronize, or be finalized later by a carrier or provider; the final invoice and underlying metering evidence control, subject to correction of a verified error.

6. How to request a refund

To request a refund or raise a billing question, contact your account agent or our support team. Approved refunds are returned to the original payment method within a reasonable processing window. Where a charge is disputed in good faith, CoreTV LLC will work with you to resolve it before any payment is escalated.

7. Changes to this policy

CoreTV LLC may update this Refund Policy prospectively. The accepted order and the version in effect for the charge govern unless a later policy grants a more favorable remedy. Material changes are published here and, where required, surfaced for acknowledgement in your portal. Nothing in this Policy waives a remedy applicable law does not permit the parties to waive.

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8. Automated estimates, proposals & review

Using an estimate builder, AI recommendation, cart, proposal scenario, or free site review does not itself create a charge or a binding order. A displayed amount is a preview based on the selected scope, quantities, cadence, assumptions, and current catalog. CORE reviews material scope and pricing before issuing the applicable quote, order, statement of work, or invoice.

Opening, comparing, commenting on, or inviting another person to a proposal does not itself accept it. A separately labeled acceptance, signature, checkout, or payment authorization can create the obligation described in the versioned commercial document when performed by an authorized person. Any later refund or cancellation follows that accepted document, this Policy, and non-waivable law.

A free consultation or 15-minute site review has no cash value and is not exchangeable for a refund or credit. Advice or a pricing statement generated during chat or a call does not override the written commercial document approved through the designated process.

9. Metered communications, AI & vendor costs

Consumed AI tokens, voice minutes, transcription, phone numbers, SMS/MMS, email volume, storage, domains, advertising spend, and other metered or third-party items are generally non-refundable after consumption or irrevocable vendor commitment. The applicable managed rate, estimate status, tax, and any nonrecoverable vendor charge are disclosed in the order, dashboard, or invoice as appropriate.

If a verified metering or billing error occurred, CORE will correct it through a refund or account credit. A delivery failure does not automatically mean a carrier, model, registrar, ad network, or other provider did not incur the underlying usage or commitment.

10. Cancellation method & non-waivable rights

For a consumer service contract covered by Section 501.165, Florida Statutes, CORE permits cancellation in the same manner and by the same means used to accept the covered contract, subject to identity verification. Other recurring services may be cancelled through the portal or the method stated in the accepted order. Cancellation prevents the next renewal and does not normally prorate the current paid period. For a qualifying fixed-term automatic renewal, any required reminder is sent 30 to 60 days before the contractual cancellation deadline—not merely before the renewal date.

Nothing in this Policy waives a refund, cancellation, chargeback, warranty, or other remedy that applicable law does not permit the parties to waive. If a signed order or law grants a more favorable remedy for a particular charge, that rule controls.

11. Refund & billing-correction request workflow

The client portal or published support channel may be used to submit a refund or billing-correction request and supporting evidence. The case can show received, under review, information requested, approved, partly approved, denied, paid, credited, cancelled, or another accurately described status. A submitted or under-review status does not promise approval, and a staff target date is not a guaranteed payment-settlement date.

CORE reviews the accepted commercial record, payment and usage evidence, work performed, vendor commitments, prior corrections, account authority, and any applicable legal right. An authorized reviewer records the decision and reason and sends the configured notice. An approved refund is returned to the available original payment method or provided as an expressly accepted credit, subject to processor timing; CORE does not require a client to accept store credit where law requires a monetary refund.