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Submit the issue
Tell us who is affected, what changed, and how the problem is impacting work.
Resolve day-to-day technology issues through a documented remote support process, without waiting for an on-site appointment or hiring a full internal help desk.
A straightforward path from scope to launch.
Tell us who is affected, what changed, and how the problem is impacting work.
A technician reviews priority and the user explicitly approves the secure remote-support connection.
We troubleshoot the supported device, account, software, peripheral, or connection and test the result with the user.
The ticket records what was done and calls out any separately scoped remediation before additional work begins.
What we support and how we deliver
We troubleshoot the whole path from the person and device to the account, application, and network connection—then leave a clear record of what changed.
Supported endpoints
Remote help is designed for actively supported business computers and the peripherals employees use to get work done.
Accounts and cloud
We can work across the account and collaboration layer, not just the local computer.
Delivery and handoff
Each session starts with approval, follows the issue through validation, and ends with a usable next step.
Assessment before commitment. Final coverage is confirmed during assessment. Microsoft Entra ID, Intune, Apple Business Manager, Jamf, and similar management platforms are examples we may support when they are already deployed or included in an approved managed scope—not partnership or authorization claims. Legacy systems, major migrations, data recovery, incident response, and on-site work are quoted separately.
Pricing and service options
Choose on-demand help, a prepaid block, or a reasonable-use managed plan. Major migrations, on-site work, incident response, and unsupported systems are scoped separately.
$129
One hour of business-hours remote troubleshooting. One-hour minimum; additional work follows the accepted support terms.
$575
Five prepaid business-hours remote-support hours consumed against documented tickets.
$1,050
Ten prepaid business-hours remote-support hours consumed against documented tickets.
$189
One hour of scheduled remote support outside standard business hours, subject to technician availability.
$249
One hour of priority remote incident triage, subject to availability and the accepted service boundary.
$199
Remote environment review, immediate-risk summary, and support recommendations.
$345/mo
Managed remote support for five users; additional users follow the published per-user rate.
$545/mo
Priority reasonable-use remote support and proactive endpoint management for five users.
$795/mo
Extended-hours support, endpoint oversight, lifecycle planning, and executive reporting for five users.
Pricing, in plain terms
On-demand hours, prepaid blocks, and reasonable-use managed plans use the live catalog prices above. On-site work, migrations, rebuilds, recovery, and major incidents require a separate written scope.
Prices shown are estimates for a typical build at this tier. You approve a fixed, written quote before any work begins — no surprise charges later.
Tax, usage-based fees (voice minutes, AI messages, ad spend), hosting, and monthly care plans are separate from the one-time build price.
Build your estimate online, we review the scope and send a fixed quote, you approve, then we build. You always see the number before you commit.
No. Managed plans use the reasonable-use and incident boundaries stated in the accepted order. Large migrations, rebuilds, on-site work, major recovery, and security incidents are quoted separately.