Question 1

How much does a website cost?

Accepted Answer

Build fees are flat and published: $500 (Essential), $750 (Enhanced), or $1,000 (Advanced). Every live site also needs a care plan — $75, $150, or $300/month — which covers hosting, maintenance, and your monthly revisions.

Question 2

Are there any hidden fees?

Accepted Answer

No. The estimate builder shows your exact one-time and monthly totals before you ever talk to us. Taxes are calculated at checkout based on your location.

Question 3

Do you offer discounts for paying annually?

Accepted Answer

Yes — longer billing terms carry a discount and renew at the term rate. Your agent can price monthly vs. annual side by side.

Question 4

What is Full Ownership?

Accepted Answer

A custom-quoted one-time buyout where you own the code, the infrastructure, everything. Most clients prefer the care-plan model, but the option is always there.

Question 5

How long does it take to launch?

Accepted Answer

Essential builds typically go live in 1–2 weeks, Enhanced and Advanced in 2–4 depending on scope. You get a launch date before we start.

Question 6

Who actually builds my site?

Accepted Answer

A vetted engineer agent, coordinated by your sales agent — the same person who answers your questions before and after launch. No outsourcing roulette.

Question 7

Do I get to approve the design?

Accepted Answer

Yes. You review the design and the finished site on a private preview link, and nothing goes live without your sign-off.

Question 8

Can you move my existing site over?

Accepted Answer

Yes — migrations from WordPress, Wix, Squarespace, and others are routine, including content and SEO redirects.

Question 9

What does a care plan include?

Accepted Answer

Hosting, SSL, security patches, daily monitoring, a monthly inspection, and a quota of basic revisions (2, 4, or 8 per month depending on plan).

Question 10

What uptime do you guarantee?

Accepted Answer

We target 99.9% uptime on enterprise-grade infrastructure, with monitoring that alerts our engineers before you notice anything.

Question 11

Can I cancel my care plan?

Accepted Answer

Any time, self-serve from your portal — no phone calls. Your plan runs to the end of the paid period, then hosting winds down.

Question 12

Do I own my domain?

Accepted Answer

Always. Buy it through us or bring your own — either way it's registered to you, and you can transfer it out self-serve whenever you want, no phone call required.

Question 13

Can I use a domain I already own?

Accepted Answer

Yes. Our wizard shows you exactly which nameservers to point at us; we detect the change and take over DNS management from there. Your registrar stays yours.

Question 14

How do renewals work?

Accepted Answer

Domains bought through us renew annually on your card with advance notice. Auto-renew can be toggled off in your portal.

Question 15

What counts as a basic revision?

Accepted Answer

Anything we can do in about 30 minutes without adding new functionality: copy changes, image swaps, style tweaks, updating hours/menus/prices, adding a testimonial or FAQ item.

Question 16

What's an advanced revision?

Accepted Answer

New pages, layout restructures, new features or integrations, e-commerce changes — anything needing engineering judgment. Those get a free itemized quote from your agent first.

Question 17

What if I use all my monthly revisions?

Accepted Answer

Extra basic revisions are $25 each, purchasable in the request flow the moment you run out. Quotas reset monthly and don't roll over.

Question 18

Can my bill change without my approval?

Accepted Answer

Plan, price, or billing-date changes require your in-portal approval and only apply from your next billing cycle. The single exception is catalog-wide rate changes under our Terms — and even then you get advance notice before anything is billed.

Question 19

What happens if a payment fails?

Accepted Answer

We email and text you immediately, retry automatically, and give you a 3-day grace period. If it stays unpaid the site is temporarily gated until payment — then everything restores automatically.

Question 20

Which payment methods do you accept?

Accepted Answer

All major cards and bank payments, processed by Stripe. We never see or store your card number.

Question 21

Can I pick my billing date?

Accepted Answer

Yes — choose the day of the month that suits your cash flow, and change it (effective next cycle) whenever you need.

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