1. Deliverables

Every billable line item on your project carries a written deliverable — the plain-English statement of what you receive for that charge — shown in your quote, your portal billing view, and our internal catalog. Build tiers deliver the pages and features listed for the tier at purchase; care plans deliver managed hosting, security patching, backups, uptime monitoring, and the stated monthly quota of basic revisions; add-ons deliver the capability described on their catalog entry. Work outside a line item's stated deliverable is scoped separately as a revision (within your plan quota), a change order, or an upgrade — never silently billed.

2. Revisions & Change Orders

Care plans include the stated number of basic revisions per month; unused revisions do not roll over. Additional basic revisions are available at the flat published rate. Work exceeding a basic revision (new features, redesigns, integrations) is quoted as a change order and only begins after your written approval of the quoted amount.

3. Upgrades

You may request upgrades from your portal storefront, or your account agent may propose one. No upgrade bills until it is approved; on approval it attaches to your project billing and first appears on your next invoice. Recurring upgrades follow your project's billing cadence.

4. One Billing Cadence per Project

All recurring items on a project share a single billing cadence (monthly, quarterly, semi-annual, or annual). Items that offer a discount at longer cadences bill at the discounted rate; items that do not still align to the project cadence at their standard rate. This prevents dependent services from expiring out of step with the hosting they run on.

5. Cancelling Services

You may cancel any recurring service from your portal. Cancellation takes effect at the END of the current paid period — service continues until then and nothing further bills. Where a service is backed by a third-party vendor subscription that CORE maintains on your behalf, your billing period is scheduled to end three to five (3–5) days before the vendor bills CORE, and CORE cancels the underlying vendor subscription inside that window; the cancellation is tracked, confirmed, and visible to you in your portal. Hosting & care is the foundation the rest of a project depends on: cancelling hosting ends dependent services at the same period end unless you buy out the website first.

6. Website Ownership Buyout

Build-tier websites (including custom-quoted builds) are delivered at a promotional build fee against a full list price (twice the promotional fee), with ownership retained by CORE while we host the site. You may buy out full ownership at any time. The buyout price equals a $99 transfer fee plus fifty percent (50%) of the full list price, reduced proportionally by your months of continuous hosting over thirty-six (36) months — declining to only the $99 transfer fee at month 36 and beyond. The exact schedule and your current buyout price are shown in your portal.

A buyout takes effect only after every non-monthly billing period on the project has run its course; your portal shows the earliest effective date. On buyout you choose one of two modes:

Buy out ownership and keep services active (recommended). You own the website; your hosting, care, maintenance, and upgrade subscriptions continue renewing normally. Your site stays online, security and backups continue, nothing unexpectedly stops, and you may cancel individual services later under the cancellation terms above.

Buy out ownership and cancel future renewals. Each subscription cancels at the end of its current paid billing period. Your website remains hosted through the current paid period and for at least thirty (30) days following the ownership transfer. You are responsible for migrating the website to your own hosting before the stated termination date; CORE is not liable for downtime after that date.

Ownership transfer includes the website code and content produced for your project. Third-party licenses, subscriptions, and CORE platform services (portal, AI agents, managed infrastructure) remain subject to their own terms and do not transfer.

7. Care Plan Pricing

Care plans bill at an introductory monthly rate for the initial twelve (12) month term and renew at the standard rate disclosed at purchase, on your quote, and in your portal. Any other item with introductory-term pricing is disclosed the same way. Changes to standard pricing follow the 30-day written notice rule in the Terms of Service.

8. Your Responsibilities

You are responsible for the accuracy of content you supply, timely feedback at approval milestones, maintaining valid payment methods, and lawful use of delivered services per the Acceptable Use Policy. Delays in client feedback extend delivery timelines correspondingly.

9. Term & Termination

This agreement runs while any service is active on your account. Either party may terminate for material breach uncured within fifteen (15) days of written notice. CORE may suspend services immediately for AUP violations or non-payment per the Terms of Service. Sections concerning payment, intellectual property, and liability survive termination.

10. Special Rate Agreements

An account-specific pricing agreement becomes active only after an authorized account member accepts the disclosed introductory price, duration, cadence, ongoing price, and incorporated terms. CORE records the agreement version, accepting user, timestamp, IP address, and browser. Material changes to the contracted tier, scope, capacity, deliverables, or cadence may replace the special rate under the accepted agreement and Terms of Service.